<p>DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.</p> <p>The core responsibilities of this role include:</p> <ul> <li>Scheduling pickups daily via email/booking tool/phone </li><li>Following up with carriers </li><li>Communicating with the customer/carriers if they should need information/paperwork </li><li>Uploading international paperwork via DHL LINK </li><li>Keying in tracking/pro numbers in JDA </li><li>Reprint PDF Edited documents </li><li>Filing </li><li>Escalate SLA risks to Leads/Supervisors </li></ul> <p>Position: Customer Service Representative</p> <p>Shift: 9:00AM -; 5:30PM, Monday-Friday</p> <p>Pay: $20.50 per hour</p> <p>In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:</p> <ul> <li>Be able to manage emails and directing emails to other departments-Parcel, LTL, Inbound/Inventory </li><li>Able to have basic troubleshooting skills </li><li>Able to multi task </li><li>Oral/written communication skills </li><li>Organizational skills </li><li>Collaborating with members of your team </li><li>Able to work in Excel </li></ul> <p>Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:</p> <ul> <li>Affordable medical, dental, and vision coverage available beginning on your 30thday </li><li>PTO program for all associates, including paid holidays and vacation </li><li>401(k) with generous company match </li><li>Tuition reimbursement program </li><li>Excellent training and career advancement opportunities </li></ul> <p>Grow your skills. Shape your world.</p> <p>Role Purpose:</p> <p>Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.</p> <p>Key Accountabilities:</p> <ul> <li>Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. </li><li>Maintain customer records and update account information. </li><li>Maintain financial accounts by processing customer adjustments. </li><li>Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. </li><li>Perform other duties as assigned. </li></ul> <p>Required Education and Experience:</p> <ul> <li>High School Diploma or Equivalent </li><li>0-12 months of system, data entry or reporting experience </li><li>0-12 months of warehouse experience, preferred </li></ul> <p>Our Organization is an equal opportunity employer.</p>