<p>Summary</p> <p>The Customer Service Representative acts as the primary contact for order fulfillment and account management activities, ensuring customers have a positive experience with every interaction. This role involves multitasking and the need to work cross-functionally with internal and external business partners. Requires a high level of engagement and performance that pushes the business forward</p> <p>Responsibilities:</p> <ul> <li>Manage customer orders (open order report, order confirmation, queries, and delivery investigations), escalations, inquiries & disputes. </li><li>Resolve complex customer questions, complaints, and requests (order tracking, availability checks, late delivery notifications, back-order notifications, and resolve problems related to shipment of products, returns, credits and new orders. </li><li>Effectively utilize and manage customer portals and leverage it to improve communication, collaboration and efficiency. </li><li>Build loyal relationships with customers by understanding and supporting their needs, follow through with your commitments, and provide high quality customer service. </li><li>Assist consumers and address queries related to product questions and usage. </li><li>Accounts receivable reconciliation and challenge unjust deductions. </li><li>Proactively multi-tasks and assists with the Sales team to ensure timely delivery. </li><li>Serve as the liaison for assigned accounts with stakeholders. </li><li>Close cooperation with the Sales team and Warehouse Operations to ensure smooth delivery of products to the customers. </li><li>Actively participate in weekly meetings, projects, and initiatives. </li><li>All other duties may be assigned as necessary. </li></ul> <p>Qualifications & Requirements:</p> <ul> <li>At least 3+ years of Customer Service and order management experience. </li><li>Experience with supply chain/logistics, and inventory levels. </li><li>Competency in Microsoft Office Suite applications, especially Excel. </li><li>Ability to multi-task, organize, and prioritize work. </li><li>Experience with ERP systems. </li><li>Ability to interface cooperatively with the customer service team and all related departments. </li><li>Ability to remain calm under pressure and work in stressful situations to promote good customer relations both within and outside the company </li></ul> <p>The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs.</p> <p>The estimated pay range for this role is $21.22 Min to $31.82 Max per hour.</p> <p>Additionally, you will be eligible to participate in a bonus program associated with this specific role.</p>