<p>A Public Safety Dispatcher I is a position that is responsible for all law enforcement emergency and non-emergency safety and security communications for the University community.</p> <p>Education and Experience</p> <ul> <li>Associate's degree or equivalent combination of education and experience is preferred. </li><li>Successfully pass a 480-hour field training program. </li><li>Must be proficient in data entry/keyboarding using various Microsoft Office and law enforcement applications. </li><li>Must successfully pass a background investigation, including but not limited to an initial drug screening and psychological exam. </li></ul> <p>Skills and Knowledge</p> <ul> <li>Good knowledge of the geography, patrol territories, roads, streets, buildings owned/operated by the university and special hazards within the University Campus. </li><li>Must have strong communications skills and ability to communicate with a diverse community. </li><li>Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies. </li><li>Multi-task in a high-volume, community and student service centered environment. </li><li>Must have the ability to be creative and innovative in problem-solving. </li><li>Candidates may be required to sit for extended periods of time. </li><li>Must be willing to work nights, weekends, and holidays and be flexible with schedule. </li><li>Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back. </li><li>Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills. </li></ul> <p>Responsibilities</p> <ul> <li>Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center. </li><li>Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner. </li><li>Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television (CCTV) video security system. </li><li>Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential. </li><li>Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms. </li><li>Manage all records pertaining to daily tour of duty. </li><li>Prioritize all radio and telephone communications. Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond. </li><li>Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures. </li><li>Monitor video security system CCTV as assigned and report and/or dispatch any anomalies. </li><li>Service all walk-in customers </li><li>Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and repair requests. </li><li>Runs NYSPIN/NCIC inquiries as requested. </li><li>Monitor key control. </li><li>Comply with all Federal, State and Local regulations relative to communications and protected data and information. </li><li>Report technical problems clearly and expeditiously to appropriate department/division. </li><li>May perform or safety, security or community service related duties as assigned. </li><li>Other duties as assigned. </li></ul> <p>Physical Requirements</p> <p>Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g.: hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.</p> <p>Tools/Equipment</p> <p>Not Applicable</p> <p>Application Instructions</p> <p>In addition to completing an online application, please attach a resume and cover letter.</p>