<p>This position is in the Endocrinology Physician?s Office, Monday-Friday, 8a-4:30p, no holidays, no weekends.? This individual will be primarily responsible to obtain prior authorizations for medications and procedures, work with patients and providers to schedule procedures, assist provider during office based procedures, and manage phone triage for the office.</p> <p>General Summary: A nonexempt position responsible for performing a variety of duties including, but not limited to coordinating care within the multidisciplinary team through telephone and written (including Patient Portal messaging) interaction with patients to ensure the timely receipt of appropriate medical care. The Triage Nurse acts as a liaison between patients, doctors and related staff to ensure that identified problems and concerns are addressed. The Triage Nurse utilizes nursing knowledge, internal reports, insurance data and manual data entry to record, document and process all transactions. The Triage Nurse operates under the Indiana Nurse Practice Act and directs patients to the right level of care with the right provider in the right place at the right time.</p> <p>Essential Job Responsibilities:</p> <ul> <li>Assists all patients through the healthcare system by acting as a patient advocate and navigator </li><li>Making outbound and receiving incoming calls to assess patient?s current health status </li><li>Identifying gaps or barriers in treatment plans </li><li>Interacting with clinical manager on challenging cases </li><li>Participates in Patient Centered Medical Home meetings and quality improvement meetings monthly </li><li>Supports patient self-management of disease and behavior modification interventions </li><li>Manages high risk patient care, including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry </li><li>Promotes clear communication amongst care teams by ensuring awareness regarding patient care plans </li><li>Documenting and tracking findings </li></ul> <p>Performance Requirements:</p> <p>Knowledge:</p> <ul> <li>Knowledge of health care field and medical office protocols/procedures. </li><li>Knowledge of specific assisting tasks related to particular medical practice. </li><li>Knowledge of information that must be conveyed to patients and families. </li></ul> <p>Skills:</p> <ul> <li>Skill in performing operations on Excel database. </li><li>Skills in tact and diplomacy in interpersonal interactions. </li><li>Skill in understanding patient education needs by effectively sharing information with patients and families </li></ul> <p>Abilities:</p> <ul> <li>Ability to learn and retain information regarding patient care procedures. </li><li>Ability to project a pleasant and professional image. </li><li>Ability to plan, prioritize, and complete delegated tasks. </li><li>Ability to demonstrate compassion and caring in dealing with others. </li></ul>