<p>Overview</p> <p>Ira Toyota of Manchester is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified ASSISTANT SERVICE MANAGER to our team.</p> <p>In addition to competitive pay, we offer our associates the following benefits:</p> <ul> <li>Health, Dental, Vision, Life, and Disability insurance </li><li>401(k) plan with company match </li><li>Paid Time-Off </li><li>Employee Stock Purchase Plan </li><li>Employee Vehicle Purchase Program </li><li>Professional work environment, with job training and advancement opportunities </li></ul> <p>Responsibilities:</p> <ul> <li> <p>Manage our Service Drive to ensure Client Process Flow</p> </li><li> <p>Train, develop and motivate the service department staff and monitor their performance</p> </li><li> <p>Forecast goals and objectives for the department and ensure they are met</p> </li><li> <p>Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction</p> </li><li> <p>Maintain daily sales and production records as required by dealership management</p> </li><li> <p>Develop and monitor budgets for the service department and keep dealership management informed of variances</p> </li><li> <p>Ensure that the service department meets all customer satisfaction (CSI) and financial goals</p> </li><li> <p>Establish and maintain good working relationships with customers to encourage repeat and referral business</p> </li><li> <p>Handle customer complaints tactfully, promptly, and with concern for the customer</p> </li><li> <p>Ensure proper repair techniques are being used</p> </li><li> <p>Schedule training as necessary to properly repair and service vehicles</p> </li><li> <p>Stay up to date on product changes and new products</p> </li><li> <p>Ensure that all necessary shop equipment is in proper and safe working condition</p> </li><li> <p>Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.</p> </li><li> <p>Other duties may be assigned by management</p> </li><li> <p>Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors</p> </li></ul> <p>Qualifications:</p> <ul> <li>2 years of relevant experience in a dealership service department </li><li>CDK and Xtime experience is a plus </li><li>Experience managing employees preferred </li><li>Ability to work independently and be self-motivated </li><li>A desire to work in a commission, performance-based, environment </li><li>Great attitude with high-energy personality </li><li>Excellent customer service skills </li><li>Professional appearance and work ethic </li><li>Ability to work well in a process driven environment </li><li>High school diploma or equivalent </li><li>Valid driver license in the state that you will work and a good driving record </li></ul> <p>Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.</p> <p>If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.</p> <p>To learn more about our company, visit www.group1auto.com.</p> <p>Apply today or refer a qualified friend.</p> <ul> <li>All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* </li></ul> <p>Group 1 Automotive is an Equal Employment Opportunity employer.</p> <p>#LI-JG1</p> <p><</p>