<p>Site: The General Hospital Corporation</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Hours of operations: 9am to 5:30pm</p> <p>Training hours: 8am to 4:30pm</p> <p>Job Summary</p> <p>Greet all patients and visitors to the practice in a professional, timely and respectful manner. Effectively interact with a diverse population.</p> <ul> <li>Answer all incoming phone calls utilizing courteous customer service skills. </li><li>Schedule patient appointments including imaging services appointments. </li><li>Maintain confidentiality and privacy consistent with HIPAA guidelines. </li><li>Responsible for monitoring and oversight of provider schedules to ensure accurate and timely appointment scheduling. </li><li>Adjust imaging schedules when necessary, in accordance with practice policies. Contact patients to communicate schedule changes as needed and ensure timely rescheduling. </li><li>Troubleshoot workflow and scheduling issues to ensure an efficient daily operation. </li><li>Problem solve emerging patient concerns in a timely and appropriate manner. </li><li>Provide cross-coverage for other administrative staff members during absences, vacations and variations in workflow as needed. </li><li>Work with leadership on ongoing departmental projects. </li><li>Perform all other duties that are unit specific and appropriate to this level of position. </li></ul> <p>Qualifications - External</p> <p>High School Diploma or GED required; college education preferred.</p> <ul> <li>Exceptional customer service skills </li><li>Strong interpersonal, organizational and time management skills. </li><li>Ability to work collaboratively and independently. </li><li>Knowledge of computer skills necessary to use appropriate modules of Epic to include appointment scheduling, referral management and electronic medical record navigation. </li><li>Good command of the English language. </li><li>Demonstrates initiative and continually strives to enhance the credibility of the department. Takes ownership and responsibility for work and behavior. </li><li>Ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and patients. Seeks guidance and direction appropriately. </li><li>Ability to multi-task, prioritize effectively and exhibit composure in a fast-paced environment. </li><li>Knowledgeable and compliant in all hospital, state, and federal regulatory requirements, including hospital policies and procedures (where applicable to the job), Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Health Insurance Portability and Accountability Act of 1996 (HIPAA). </li></ul> <p>Qualifications</p> <p>Associate's Degree preferred.</p> <p>High School Diploma or equivalent is required.</p> <p>Additional Job Details (if applicable)</p> <p>Additional_Job_Description</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>55 Fruit Street</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>