<p>Simon Eye and Center for Advanced Eye Care are partner practices with a combined 33 Optometrists, 8 Ophthalmologists, and 180 staff serving the state of Delaware and West Chester and Bucks County, PA. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.</p> <p>At Simon Eye, our Location Practice Managers play a crucial role in ensuring that each office delivers the high-touch service, attention to detail, and patient-centered experience that defines our success. We are looking for a strong, people-focused leader who excels at building and managing high-performing teams. The ideal candidate will foster a collaborative, motivated, and patient-first environment while ensuring operational excellence.</p> <p>Performance Goals</p> <ul> <li>Lead and Inspire: Maximize the patient, doctor, and staff experience by building, motivating, and effectively utilizing teams. </li><li>Create a Positive Work Culture: Through hands-on leadership and ongoing feedback, ensure a patient-centered, efficient, and supportive work environment that upholds Simon Eye's Standards of Care. </li></ul> <p>Key Responsibilities</p> <ul> <li>People Leadership & Development: Provide hands-on coaching, mentorship, and management to ensure staff consistently perform at a high level. </li><li>Team Resource Management: Allocate and optimize staff resources, including cross-training team members to maintain seamless operations despite absences. </li><li>Uphold Service Excellence: Proactively address patient issues, ensuring swift and effective resolutions while maintaining high service standards. </li><li>Process Improvement & Scaling: Collaborate with Senior Optometrists and key team members to enhance operational efficiencies and implement new systems as the company grows. </li><li>Performance Feedback & Growth: Regularly review patient surveys and staff feedback, taking action to address challenges and reinforce strengths within the team. </li><li>Team Engagement & Communication: Lead regular meetings to keep doctors and staff aligned with the practice's mission and ensure open, effective communication. </li></ul> <p>Core Competencies</p> <ul> <li>Strong People Management Skills: Demonstrated ability to lead, coach, and motivate a team for sustained success. Capable of identifying and addressing performance issues with clear, constructive feedback. </li><li>Effective Communication: Exceptional communication and interpersonal skills to engage with doctors, staff, patients, and external vendors professionally and productively. </li><li>Conflict Resolution: Skilled in handling and resolving conflicts swiftly and effectively, especially in high-pressure situations. </li><li>Organizational & Multi-Tasking Ability: Highly organized with a keen eye for detail, capable of streamlining office operations while knowing when and how to delegate tasks. </li><li>Problem-Solving & Process Improvement: A proactive thinker with a systematic approach to problem-solving, continuously identifying and implementing process improvements. </li></ul>