<p>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</p> <p>Job Category</p> <p>Product</p> <p>Job Details</p> <p>About Salesforce</p> <p>We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.</p> <p>Product Manager, Retail Cloud</p> <p>Retail Cloud powers Modern POS for world's leading brands and retailers bringing online and offline shopping experiences together. Our customers include Crate & Barrel, Under Armour, Converse, Suitsupply, Deciem, LoveSac, Bouclair, Janie & Jack and many others. Our team is looking for an experienced Product Manager to own product areas within our award winning Modern POS product, such as core POS, endless aisle, clienteling and omni-channel. This role will focus on all aspects of product development including research, product definition and end-2-end delivery.</p> <p>Role Overview</p> <p>This role calls for a strong, proactive technically inclined Product Manager with previous enterprise POS experience. Ideally, you have demonstrated an excellent track record for both new and evolving existing product capabilities from definition, delivery and to market adoption in the retail industry.</p> <p>Responsibilities</p> <ul> <li>Design and deliver new features that improve product usage, grow the business, and make customers happy using tangible metrics </li><li>Create and prioritize a multi-release feature roadmap, in collaboration with multiple internal and external facing groups (i.e., Customer Success, Sales, and Engineering) </li><li>Commit to the best user experience possible. Work closely with UX to develop, test, and deliver assets to Engineering. Drive the end-to-end feature delivery cycle. </li><li>Measure success - A feature's release does not decide success. Define what success means for each feature and each function before it even goes to development. </li><li>Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans. Own demos. </li><li>Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. </li><li>Work across Salesforce and the various teams / clouds on hands on Proof of concepts for newer features and architect them along with engineering </li><li>Communicate with clarity and efficiency while coordinating product release communications for your components. Be a great partner with the Engineering team for both successes and challenges. </li><li>Serve as a domain and product expert for Retail Cloud and Modern POS with Engineering, GTM and customers. </li></ul> <p>Role Requirements</p> <ul> <li>5+ years of SaaS product management experience (or relevant experience) within the enterprise POS space. </li><li>Experience gathering and redefining business requirements and market needs into a successful product strategy. </li><li>Strong organizational as well as written and oral communication skills. </li><li>Strong experience in partnering with engineering teams and writing detailed product definitions. </li><li>Strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build and deploy mobile applications. </li><li>Experience with agile development methodologies like Scrum. </li><li>Understanding of software architecture and UX design. </li><li>Ability to prioritize multiple competing priorities in fast paced & iterative product development cycles. </li><li>Domain expertise in POS and retail space. </li><li>Effective communicator - Communicates well with engineering and cross-functional teams; can effectively present plans and roadmap to internal stakeholders and C-Level execs; comfortable pitching their product to diverse external audiences (customers, partners, and analysts); strong ability to convince and influence </li><li>Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information </li><li>Bachelor's degree (technical disciplines preferred) or equivalent work experience. </li></ul> <p>Desired Requirements</p> <ul> <li>In-depth experience working with Salesforce products and APIs. </li><li>Prior experience working with the enterprise POS space. </li></ul> <p>Accommodations</p> <p>If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.</p> <p>Posting Statement</p> <p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</p> <p>Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.</p> <p>For New York-based roles, the base salary hiring range for this position is $172,000 to $236,500.</p> <p>For Washington-based roles, the base salary hiring range for this position is $157,600 to $216,700.</p> <p>For California-based roles, the base salary hiring range for this position is $172,000 to $236,500.</p> <p>Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.</p>