<p>First Financial Bank</p> <p>Job Description</p> <p>Job Title</p> <p>Collector</p> <p>Status</p> <p>Hourly</p> <p>Reports To</p> <p>Consumer Collection Supervisor</p> <p>Summary</p> <p>Serves as collection agent for all accounts deemed delinquent. Responsible for collection of collateral.</p> <p>Typical Job Entry Requirements</p> <ul> <li>High school diploma or equivalent. </li><li>Prior banking experience with collection experience a plus. </li><li>Computer experience with a working knowledge of word processing and spreadsheet software programs. </li><li>Good written and oral communication skills. </li></ul> <p>Primary Activities</p> <p>(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</p> <ul> <li>Acts as a collection agent on all loan accounts deemed delinquent. This includes all charge-off activity and recoveries. </li><li>Calls on customers with past due accounts and assists customers with financial counseling via phone and mail. </li><li>Responsible for the retrieval of repossessed units through repossession agents. </li><li>Assemble charge-off files </li><li>Assist customers with loan cure programs </li></ul> <p>Competency/Skill Level</p> <p>(The behaviors, knowledge, and motivations important to success in the job.)</p> <ul> <li>Written and Oral Communication skills </li><li>Initiative </li><li>Customer Service Orientation </li><li>Problem Assessment and Solving skills </li><li>Detail Oriented </li><li>Organizational skills </li></ul> <p>Key Behaviors</p> <ul> <li>Provides Proper Telephone Etiquette to Internal/External Customers </li><li>Services Internal/External Customer Requests/Inquiries </li><li>Reviews Required Documentation for Accuracy and Completeness </li><li>Recognizes and Follows Through on Referral Opportunities </li><li>Personal Development as Established with Manager </li></ul> <p>Compliance requirements</p> <ul> <li>Maintain Sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations to be able to full applicable requirements and responsibilities under the bank's related policies and programs. </li></ul> <p>Critical Job Elements</p> <p>(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)</p> <ul> <li>Generally good working environment with little exposure to noise, extreme temperatures, or other adverse factors. </li><li>Limited physical effort required. </li><li>Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately. </li><li>Above average mental effort consisting of complexity of decision making, concentration and memory. </li><li>Above average amount of pressure to work efficiently and accurately. </li></ul>