<p>About Drexel University</p> <p>Located in the heart of Philadelphia, Drexel University is a world-class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.</p> <p>Committed to becoming the nation's most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long-term, multigenerational, and fundamental to the University's mission, heritage, and future.</p> <p>At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti-racism approach to our strategic plan, organizational systems, policies and structures.</p> <p>Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.</p> <p>Suspension of Drexel University's Contribution into 403(b) Retirement Plan</p> <p>As communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.</p> <p>Program Manager for Academic Records</p> <p>Apply now Job no: 504911</p> <p>Work type: Full-Time</p> <p>Location: University City - Philadelphia, PA</p> <p>Categories: Drexel University, Enrollment Management and Student Success</p> <p>Job Summary</p> <p>Reporting to the Sr. Associate Registrar for Academic Records, the Program Manager for Academic Records is the designated point of contact for questions and processing of all academic records for the Office of the University Registrar including but limited to transcripts, enrollment/degree verifications and student record updates.</p> <p>This is a Hybrid position working in-person several times a week.</p> <p>Essential Functions</p> <ul> <li>Helps develop business processes and solutions with respect to academic records to eliminate error and redundancies with all processes. </li><li>Manages production and maintenance of student transcripts and student academic records. </li><li>Coordinates and processes all student record updates (e.g., change of curriculum and status, withdrawal, leave of absence and all other updates to the academic record). </li><li>Maintains the electronic filing functions of the Office of the University Registrar. </li><li>Manages the University Registrar email accounts. </li><li>Ensures the data integrity in systems and scrutinizes business practices for academic records. </li><li>Provides total support for adherence to policies and procedures laid forth by FERPA. </li><li>Provides backup for Assistant Registrar for Academic Records and collaborates with the Sr. Associate Registrar, Associate Registrar and Assistant Registrar. </li><li>Works closely with Drexel Central to answer questions related to grading, transcripts, and academic records. </li><li>Assists with training in all areas of academic records. </li><li>Provides customer service to all administrative areas related to academic records. </li><li>Follows the operations calendar for the Office of the University Registrar. </li><li>Performs other duties as assigned. </li></ul> <p>Required Qualifications</p> <ul> <li>Minimum of HS Diploma or GED. </li><li>Minimum of 1 of year of experience working in a Registrar or Student Services Office. </li><li>Excellent organization and planning skills. </li><li>Experience using report-generation tools, such as Office 365. </li><li>Strong analytical and problem-solving skills </li><li>Strong customer service skills. </li><li>Ability to work independently and collaboratively under minimal supervision. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Associate's degree. </li><li>Experience working in a customer service or front-facing role. </li><li>Strong interpersonal skills. </li><li>Experience producing operational documentation. </li><li>Experience using Banner student system, operating in an academic role. </li><li>Familiarity with FERPA guidelines. </li></ul> <p>Physical Demands</p> <ul> <li>Typically sitting at a desk/table </li><li>Lifting demands = 25lbs </li></ul> <p>Location</p> <ul> <li>University City - Philadelphia, PA </li></ul> <p>Additional Information</p> <p>This position is classified as Exempt, grade J. Compensation for this grade ranges from $47,490 - $71,230 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.</p> <p>Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.</p> <p>Special Instructions to the Applicant</p> <p>Please make sure you upload your CV/resume and cover letter when submitting your application.</p> <p>A review of applicants will begin once a suitable candidate pool is identified.</p> <p>Advertised: Apr 22 2025 Eastern Daylight Time</p> <p>Applications close: May 22 2025 Eastern Daylight Time</p>