<p>Position: Client Software Administrator</p> <p>Reports to: IAM Team Lead</p> <p>Overview</p> <p>Responsible for designing, deploying, and maintaining our organization's Windows- based IT infrastructure. Ensure systems run smoothly and securely, drive continuous improvements, and serve as a trusted technical advisor to the organization.</p> <p>Responsibilities</p> <ul> <li>Endpoint Management: Globally administer Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, and similar technologies to deploy and manage software. </li><li>Deployment Coordination: Organize and coordinate software & hardware upgrades and repairs within the desktop environment. </li><li>Package Evaluation & Testing: Evaluate, maintain and refine desktop application packages; drive testing, pilot programs and prototype implementations for new software. </li><li>Develop & Maintain Packages: Design, build and update automated application installation packages using industry-standard tools and best practices. </li><li>Software & Application Packaging Standards: Enforce internal packaging guidelines and ensure all software and application deliverables adhere to industry best practices. </li><li>Custom Installer Enhancements: Create and integrate custom actions to extend Windows installer functionality for complex deployments. </li><li>Patch & Update Management: Plan, test and deploy service packs, hotfixes and application updates to ensure systems remain secure and compliant. </li><li>Application Lifecycle Lead: Lead the configuration, testing, maintenance and monitoring of all end-user applications and systems, serving as the primary point of ownership. </li><li>Compatibility & Troubleshooting: Identify and resolve Windows 10/11 compatibility issues; perform advanced troubleshooting of registry, file/folder security and OS-level problems. </li><li>Publishing & Delivery: Lead application publishing processes and oversee reliable delivery across diverse environments. </li><li>Document Processes: Record packaging workflows, configurations and updates in standardized documentation templates and databases. </li><li>Knowledge Management: Create and maintain knowledgebase content-known issues, workarounds, procedures and application-specific guidance. </li><li>Technical Consulting: Advise management on software selection to meet business requirements, recommending modifications to improve workflows and expand system capabilities. </li><li>Infrastructure Development: Architect and maintain the underlying infrastructure that supports efficient application delivery and distribution. </li><li>Deployment Analytics: Track, analyze and report on application and patch deployment success, ensuring target outcomes are met. </li><li>Cross-Functional Collaboration: Partner with Global System Support to troubleshoot distribution issues and drive resolution for escalated problems. </li><li>Project Leadership: Lead and coordinate various IT projects as needed, aligning resources, timelines and cross-functional teams. </li><li>Status Reporting: Provide regular updates on progress, risks and timelines to management and project teams. </li></ul> <p>Qualifications</p> <ul> <li>Endpoint Management & Deployment: Proven experience designing, implementing, and troubleshooting MECM (SCCM) and Microsoft Intune infrastructures. Expertise with software packaging tools and managing medium to large-scale environments. </li><li>Operating Systems & OS Deployment: Deep knowledge of Windows 10/11 and Windows Server (2016/2019) administration. Proficient in OS deployment technologies, including task sequencing, Microsoft User State Migration Tool (USMT), and Operating System Deployment (OSD) tools. </li><li>Patch & Update Management: Strong background with Windows Server Update Services (WSUS) or equivalent patch-management solutions. </li><li>Networking & Infrastructure Fundamentals: Solid understanding of client/server architectures, TCP/IP networking, and internet fundamentals. Familiarity with Active Directory, DNS, DHCP, and related infrastructure services. </li><li>Technical Proficiency: Expert-level troubleshooting and problem-solving skills. Advanced PC literacy, including Microsoft Office suite and rapid adoption of proprietary applications. </li><li>Project & Team Leadership: Demonstrated ability to lead teams through defined project-management methodologies to on-time delivery. Skilled at prioritizing tasks and managing time effectively under tight deadlines. </li><li>Communication & Collaboration: Excellent written and verbal English communication skills. Able to build strong working relationships with colleagues, clients, and external partners at all levels. </li></ul> <p>Education & Work Experience required:</p> <ul> <li>Bachelor's degree in an IT related field or equivalent experience. </li><li>3 years experience in a similar role. </li><li>MECM (SCCM) Administration. </li><li>Azure experience supporting Intune. </li><li>Microsoft Certified Solutions Expert (MCSE) and/or CompTIA </li></ul>