<p>Company Overview</p> <p>Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.</p> <p>Position Summary</p> <p>This entry level fraud position is responsible for answering all inbound calls relating to initial fraud or unauthorized transaction claims as well as providing updates on current or completed claims. The investigation into claims starts with the initial contact with the consumer by gathering all information that will be needed throughout the investigation process.</p> <p>Responsibilities</p> <ul> <li>Ability to proficiently complete all required activities in concert with SLAs </li><li>Responsible for answering all inbound calls relating to fraud or unauthorized transaction claims </li><li>Ability to build strong sense of teamwork and/or work autonomously </li><li>Displays a solid understanding of Microsoft Office product suite </li><li>Ability to analyze data and make recommendations for improvement </li><li>Excellent verbal and written communication skills </li><li>Strong customer service skills </li><li>Demonstrates strict adherence to banking regulations and internal policies </li></ul> <p>Required: High School Diploma with 1 year of customer service or banking experience</p> <p>Preferred: Associate degree with 1 year of fraud, risk, customer service or investigative experience</p> <p>Weekly Hours: 40 hours, Full-time - Overtime may be required due to business needs</p> <p>Pay Rate Type: Hourly</p> <p>Location: Full on-site in Brook Park, Ohio</p> <p>Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café.</p>