<p>Job Description: Classified Personnel</p> <ul> <li>260 days/8 hours per day </li><li>Excellent benefits package </li><li>Under the general direction of the Technology Director, troubleshoot, monitor, maintain, and support the technology needs of staff, teachers, and students </li><li>Work with Level III Support to resolve issues with user access to resources </li><li>Install and troubleshoot software and hardware upgrades or repairs in a timely manner as assigned </li><li>Provide assistance in correcting low-level problems (i.e. printer jams, loose cabling, boot errors, general application errors, projector issue, etc.) </li><li>Provide an accurate description of problems requiring the assistance of Level III Support </li><li>Ensure that all desktop resources, including hardware such as printers and scanners as well as application and operating software, are operating correctly on desktop, laptop, or tablet devices </li><li>Enter, update, and complete work orders using the ITS Help Desk system with all required information for the troubleshooting and repair of Corporation hardware and software resources </li><li>Maintain accurate records of loaner equipment for students </li><li>Work with students to assist with any damage or loss claims </li><li>Work with vendor(s) to send and receive equipment sent out for repair or replacement </li><li>Conduct preventive maintenance of building hardware </li><li>At times, assist ITS with support in other areas of LCSC </li><li>Performs other duties as assigned </li></ul> <p>Job Qualifications:</p> <ul> <li>Minimum High School diploma or equivalent </li><li>Preferred Associate's degree in a related area of study or equivalent from a two-year college or technical school; or two years related experience and/or training; or an equivalent combination of education, training, and experience as determined by the Corporation </li><li>IC3 and/or A+ Certification preferred </li><li>Technology background in an educational setting is desired </li><li>Experience with wide local area networks is preferred </li><li>Experience with support of Chromebooks, Windows, and IOS operating systems </li><li>Demonstrate knowledge of wired and wireless networking principles and concepts </li><li>Demonstrate computer troubleshooting skills including hardware repairs </li><li>Demonstrated knowledge of Google Applications and Microsoft Office Products </li><li>Demonstrate the ability to lift or push computer equipment weighing more than 50 lbs </li><li>Demonstrate excellent customer service skills </li><li>Interpersonal skills to communicate effectively with a variety of audiences and an ability to gain the cooperation of others internally and externally </li><li>Review from time to time and make recommendations as it relates to technology in a school environment </li><li>Ability to drive a car and travel to different sites </li><li>Must be able to work some evenings and weekends and to be available on short notice to resolve problems </li><li>Upon offer, applicant must complete and clear drug screen and the expanded criminal history background check for school employees as required by IN state law </li><li>Contract includes a comprehensive benefit package with health insurance (three plans options and LCSC Wellness Clinic), long-term disability & life insurance policies. Indiana Public Retirement System, voluntary participation in a 403-B retirement savings program either pre-tax or post-tax with up to a 2.5% corporation match. </li><li>Dental/Vision plans available along with other voluntary insurance plans. </li><li>Paid personal and sick leave days </li></ul>