<p>Job Summary:</p> <p>Provide comprehensive support for the operation of the technology, systems and services used to provide delivery of distance learning for courses and programs while ensuring compliance with the university's security and performance standards. Evaluate new distance learning technology solutions and provide recommendations that enhance the student and faculty user experience and advance the university's mission. Supervise student employees in support of distance learning technology and functions. Coordinate the maintenance and upgrade of technology, software and services in support of distance learning functions at the university.</p> <p>Essential Functions:</p> <p>30% Provide coordination and support for the technology, software and services used in support of distance learning; serves as technical support contact for distance learning activities, functions and events; provide technical recommendations to improve distance learning services and technology.</p> <p>20% Monitors the delivery and performance of distance learning services, coordinate corrective actions and changes to services and systems as needed; ensure communications of any issues, service interruptions, upcoming maintenance outages, expected upgrades, or other system-impacting events related to distance learning.</p> <p>20% Serves as line of support for issues related to distance learning functions. Provides preventive maintenance services related to distance learning technology and supports the replacement and upgrade of distance learning technology, systems and services.</p> <p>15% Ensure "on time" room and performance schedule for all distance learning events.</p> <p>10% Support, document and conduct technology training as requested for those involved with distance learning functions.</p> <p>5% Visit remote sites to check on and maintain remote rooms' distance learning technology, systems and services.</p> <p>Additional Position Information:</p> <p>Required Qualifications:</p> <p>Education:</p> <p>Requires some college courses or high school diploma and training in related field.</p> <p>Licenses/Certifications/Requirements:</p> <p>None.</p> <p>Experience:</p> <p>Requires a minimum of 2 years of experience and/or training in a computer related field that would include hardware, software, and network troubleshooting. Knowledge of the principles of care and maintenance of distance learning technology, current computer technology, good problem-solving skills, and good communications both written and oral required. Demonstrated ability to adapt to new technology, perform various troubleshooting and project management functions required.</p> <p>Leadership:</p> <p>Responsible for directing and monitoring the work of student and/or temporary workers.</p> <p>Physical Requirements:</p> <p>Job is physically comfortable; individual is normally seated and has discretion about walking, standing, etc. May occasionally lift very lightweight objects.</p> <p>Working Conditions:</p> <p>No major sources of working conditions discomfort, standard working environment with possible minor inconveniences due to occasional noise, crowded working conditions, minor heating/cooling or ventilation problems, and/or up to 40% use of PC terminal.</p> <p>Application Instructions:</p> <p>In order to be considered for this position, please complete the online application and attach your resume.</p> <p>Application Deadline:</p> <p>Review of applicants will begin on April 2, 2025.</p> <p>Compensation:</p> <p>The compensation for this position is commensurate with experience.</p> <p>FLSA Status (exempt/nonexempt):</p> <p>United States of America (Non-Exempt)</p> <p>Union Affiliation (if applicable):</p> <p>For assistance with your application or attachments, please contact the Human Resources representative listed:</p> <p>Sena Jodoin</p> <p>Email:</p> <p>sjodoin@uakron.edu</p> <p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>____</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p> <p>Background Check Statement</p> <p>The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.</p> <p>Non-Discrimination Statement</p> <p>The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.</p> <p>State of Residence Statement</p> <p>It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.</p>