<p>Job Description</p> <p>What would you do? - The Specifics</p> <ul> <li>Greet customers in a friendly manner and ensure high quality customer service. </li><li>Meet National Vision's sales objectives. </li><li>Maintain awareness of same day service using "Ready When Promised" production board. </li><li>Ensure customers receive quality products in a timely manner. </li><li>Assist with answering phones efficiently in accordance with National Vision telephone protocol. </li><li>Ensure all customer service complaints are handled effectively and efficiently. </li><li>Review reasons for redos and implement practices to correct. Ensure quality standards are met. </li><li>Check on status and notify customers when orders are in or of any delays. </li><li>Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs. </li><li>Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law. </li><li>Perform insertion and removal training of contact lens as directed by management and permitted by state law. </li><li>Ensure store cleanliness policies are adhered to at all times. </li><li>Complete inventory count and replenish stock as necessary. </li><li>Ensure all visual merchandising is implemented and maintained. </li><li>Ensure that the eyeglass department is kept clean and organized at all times. </li><li>Ensure that inventory control and loss prevention procedures are followed at all times. </li></ul>