<p>Description</p> <p>FW Logistics, headquartered in Belleville, Illinois, is a family-owned third-party logistics (3PL) provider with over 70 years of experience. They offer comprehensive supply chain solutions, including warehousing, fulfillment, transportation, and logistics services. With more than 8 million square feet of temperature-controlled and ambient warehouse space across 18 locations nationwide, FW Logistics is equipped to handle diverse storage needs. Their services encompass contract warehousing, food-grade storage, chemical and hazmat storage, cross-docking, kitting, pick and pack, and dedicated trucking.</p> <p>We seek a dynamic individual to join us as our Customer Service Account Specialist.</p> <p>Pay: $18.00hr</p> <p>Hours: 7am ~ 3:30 pm, Monday through Friday</p> <p>Location: 221 South Franklin Rd. Suite 400, Indianapolis, IN. 46219</p> <p>Essential Duties/Responsibilities:</p> <ul> <li>Represent FW Logistics in a courteous and professional manner at all times. </li><li>Proactive communications with customers regarding the services delivered by the Company. </li><li>Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns. </li><li>Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS). </li><li>Ensure accurate order entry and release of same information to staff as needed. </li><li>Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. </li><li>Prompt follow up to ensure that appropriate changes are made to resolve customer issues. </li><li>Contact customers to respond to inquiries or to notify them of their order status or any adjustments. </li><li>Verify the accuracy and completeness of information that appears questionable. </li><li>Other duties as assigned </li></ul> <p>Requirements</p> <ul> <li>Accountable - demonstrating individual accountability which results in collective success. This means never adopting a "That's not my job!" attitude. Willing to do what needs to be done. </li><li>Adaptable - able to demonstrate flexibility and agility to ensure customer and client needs are met. </li><li>Results Driven - passion to create positive results that maximize sustainable profitability for our future success. </li><li>Compassionate - able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality. </li><li>Intermediate Microsoft Outlook, Word, and Excel skills. </li><li>Ability to write reports, business correspondence and read/interpret documents. </li><li>Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers. </li><li>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. </li><li>Ability to communicate verbally and written effectively </li></ul> <p>Education and Experience:</p> <p>Minimum: High School diploma or equivalent and 2 years in a customer service account management role</p> <p>Physical Requirements:</p> <ul> <li>Use a computer, telephone, and other office equipment. </li><li>Sit for extended periods of time, up to 8 hours a day if required. </li><li>May require walking primarily on a level surface for periodic periods throughout the day. </li><li>May include lifting up to 25 pounds on occasion. </li></ul> <p>Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.</p>