<p>We are looking for a Customer Service Representative to join the team in Rockford, IL!</p> <p>Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:</p> <ul> <li> <p>Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.</p> </li><li> <p>Accepting payments from customers, researching customer billing inquiries and updating customer account information.</p> </li><li> <p>Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.</p> </li><li> <p>Other duties as assigned</p> </li></ul> <p>What we need from you:</p> <ul> <li> <p>2 years of high volume Customer Service experience preferred</p> </li><li> <p>Experience with Microsoft Word, Excel and Outlook</p> </li><li> <p>Excellent verbal and written communication skills</p> </li></ul> <p>Pay: $18.00/hr</p> <p>What you'll get from us:</p> <ul> <li> <p>Competitive Compensation</p> </li><li> <p>401(K) with company match; let us help you save for your future</p> </li><li> <p>Healthcare; Medical, Dental, Vision</p> </li><li> <p>Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund</p> </li><li> <p>Insurance: Life, Short Term/Long Term Disability</p> </li></ul> <p>Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.</p>