<p>Train Onsite 1 Week at our Allentown, PA location:</p> <p>7450 Tilghman Street</p> <p>Suite 100</p> <p>Allentown, PA 18106</p> <p>WORK AT HOME AFTER ONSITE TRAINING!</p> <p>PERKS:</p> <ul> <li>Opportunity for bonuses and raises based upon performance. </li><li>Full Health benefits after 45 days - Medical, Dental & Vision. </li><li>Paid time off after 90 days. </li><li>401K. </li><li>Tuition Reimbursement. </li><li>Referral Incentive Program. </li><li>Employee Discounts Program! </li></ul> <p>Job Summary:</p> <p>We are searching for polite, professional Customer Service / Collections Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service / Collections Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service / Collections Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.</p> <p>Responsibilities:</p> <ul> <li>Target Hire Date: April 14th, 2025 </li><li>Required work schedule is Monday - Friday - either 8:30pm - 5:00pm OR 8:00am - 4:30pm </li><li>Paid Training is 1 Week Onsite - Monday - Friday - 8:00am - 4:30pm </li><li>Place outbound collection calls and communicate with energy and enthusiasm to businesses. </li><li>Answer inbound calls and greet businesses with energy and enthusiasm. </li><li>Assist businesses with dispute concerns. </li><li>Update various data base programs and manage emails on the computer. </li><li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service. </li><li>Strive for first call resolution and take true ownership of businesses needs and issues. </li><li>Communicate and follow instructions for one call resolution. </li><li>Deliver amazing customer service through effective and timely resolution of various businesses inquiries and concerns. </li><li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability. </li><li>Meet department productivity and quality standards. </li></ul> <p>Skills Requirements:</p> <ul> <li>Experience in customer service, experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred. </li><li>Ability to work in a fast-paced digital environment </li><li>Must have ability to work independently and in a team environment. </li><li>Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled. </li><li>Problem solving skills. </li><li>Ability to maintain accuracy and production standards. </li><li>Physical attendance is key to success and necessary to meet objectives. </li></ul> <p>Education Requirements:</p> <p>High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.</p> <p>Physical Requirements:</p> <p>Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.</p>