<p>This position supports the day to day and gameday operations for the JMA Wireless Dome Box Office. This position is specifically responsible for providing excellent customer service to all patrons who attend events at the JMA Wireless Dome through phone, in-person and written interactions. In addition, this position is responsible for working as the primary box office liaison to the Women's Lacrosse program for all complimentary ticket requests for home and postseason contests. Furthermore, this position is responsible for fulfilling all excess capacity requests for Men's and Women's Basketball and is responsible for completing detailed weekly individual game sales reports for Men's and Women's Basketball. Lastly, this position serves as a liaison to one or more members of the ticket sales department.</p> <p>Education and Experience</p> <ul> <li>Bachelor's degree required or combination of high school degree and 2+ years of experience in ticket operations at the professional or collegiate level. </li><li>Working knowledge of the Ticketmaster's Archtics system preferred. </li></ul> <p>Skills and Knowledge</p> <ul> <li>Knowledge of Ticketmaster software (systems). </li><li>Knowledge of NCAA Compliance protocols. </li><li>Strong interpersonal skills and advanced customer service skills. </li></ul> <p>Responsibilities</p> <ul> <li>Provides customer service to all patrons who attend events at the JMA Wireless Dome. </li><li>Primary customer service provider via phones and windows during selected times as assigned by the Associate Director. </li><li>Manages the coordination and ticket distribution of all compliance protocols as it relates to Women's Lacrosse player guest, recruits, coaches, visiting teams, and non-participating student athlete's admissions for home, away, and postseason contests. </li><li>Responsible for all ticket operations needs including, but not limited to renewals, inventory management, visiting team, etc. </li><li>Acts as Box Office liaison to one or more members of the Ticket Sales Department. </li><li>Maintains manifests including managing inventory for season and individual game and general admission game tickets. </li><li>Completes Athletic complimentary ticket reconciliations for individual and season tickets for Men's and Women's Basketball. </li><li>Completes Athletic detailed weekly individual game sales reports for Men's and Women's Basketball. </li><li>Maintain the ADA Hangtag process for Football and Men's Basketball season parking. </li><li>Manages Faculty/Staff season ticket verification process. </li><li>Fulfills donation certificates donated by Syracuse Athletics for complimentary admission. </li><li>Assists in the management of the box office gameday operation for specified events. </li><li>Assist the Associate Director with answering and troubleshooting customer service-based questions and issues at the front windows for specified events </li><li>Other Duties as assigned. </li></ul> <p>Physical Requirements</p> <p>Not Applicable</p> <p>Tools/Equipment</p> <p>Not Applicable</p> <p>Application Instructions</p> <p>In addition to completing an online application, please attach a resume and cover letter.</p>