<p>Keowee Key POA Inc. is a premier private gated community located on the stunning Lake Keowee in Salem, South Carolina. We provide exceptional club experience and maintain a vibrant, secure, and technologically advanced environment for our property owners and staff. As we continue to grow, we are seeking a skilled and customer-focused Information Technology Support Specialist to join our team and support our technology systems and staff.</p> <p>Source of Supervision: Information Technology Manager</p> <p>Summary: We are seeking a dedicated and hands-on Information Technology Support Specialist to provide on-site technical support for the Keowee Key POA's technology infrastructure, including desktops, servers, networks, and software applications. This full-time position is based out of our IT office in the Club Building in Salem, SC, and plays a critical role in ensuring seamless operations and excellent customer service for our staff and community members.</p> <p>Responsibilities:</p> <ul> <li>Provide hands-on, on-site technical support and troubleshooting for KKPOA staff, including desktop computers, laptops, printers, mobile devices, and peripheral equipment. </li><li>Act as the first point of contact for IT help desk requests, resolving basic technical issues and escalating complex problems as needed. </li><li>Maintain and support KKPOA's technology systems, including network infrastructure, servers, and software applications. </li><li>Ensure excellent customer service by actively listening to user concerns, communicating solutions clearly, and maintaining a positive, professional demeanor. </li><li>Document IT issues, resolutions, and processes in a ticketing system to ensure accurate tracking and continuous improvement. </li><li>Collaborate with other IT team members to implement and maintain technology upgrades, security protocols, and system enhancements. </li></ul> <p>Work Schedule:</p> <p>Regular hours: Monday - Friday, 8:00 AM - 5:00 PM (on-site).</p> <p>Rotating remote on-call hours:</p> <p>Weekdays: Monday - Friday, 5:00 PM - 9:00 PM (remote).</p> <p>Weekends and Holidays: 8:00 AM - 9:00 PM (remote).</p> <p>Keowee Key POA Inc. is a premier private gated community located on the stunning Lake Keowee in Salem, South Carolina. We provide exceptional club experience and maintain a vibrant, secure, and technologically advanced environment for our property owners and staff. As we continue to grow, we are seeking a skilled and customer-focused Information Technology Support Specialist to join our team and support our technology systems and staff.</p> <p>Source of Supervision: Information Technology Manager</p> <p>Summary: We are seeking a dedicated and hands-on Information Technology Support Specialist to provide on-site technical support for the Keowee Key POA's technology infrastructure, including desktops, servers, networks, and software applications. This full-time position is based out of our IT office in the Club Building in Salem, SC, and plays a critical role in ensuring seamless operations and excellent customer service for our staff and community members.</p> <p>Responsibilities:</p> <ul> <li>Provide hands-on, on-site technical support and troubleshooting for KKPOA staff, including desktop computers, laptops, printers, mobile devices, and peripheral equipment. </li><li>Act as the first point of contact for IT help desk requests, resolving basic technical issues and escalating complex problems as needed. </li><li>Maintain and support KKPOA's technology systems, including network infrastructure, servers, and software applications. </li><li>Ensure excellent customer service by actively listening to user concerns, communicating solutions clearly, and maintaining a positive, professional demeanor. </li><li>Document IT issues, resolutions, and processes in a ticketing system to ensure accurate tracking and continuous improvement. </li><li>Collaborate with other IT team members to implement and maintain technology upgrades, security protocols, and system enhancements. </li></ul> <p>Work Schedule:</p> <p>Regular hours: Monday - Friday, 8:00 AM - 5:00 PM (on-site).</p> <p>Rotating remote on-call hours:</p> <p>Weekdays: Monday - Friday, 5:00 PM - 9:00 PM (remote).</p> <p>Weekends and Holidays: 8:00 AM - 9:00 PM (remote).</p> <p>Requirements:</p> <ul> <li>Excellent customer service skills, with a commitment to providing timely and effective support to staff and community members. </li><li>Basic help desk troubleshooting skills and experience, including knowledge of desktop operating systems (Windows, macOS), common software applications, and hardware diagnostics. </li><li>Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. </li><li>Reliable transportation to and from the Club Building in Salem, SC, as this is an on-site position. </li><li>High school diploma or equivalent; additional technical certifications or education (e.g., CompTIA IT Fundamentals+, CompTIA A+) are a plus. </li><li>Ability to work independently and as part of a team in a fast-paced environment. </li></ul> <p>Optional Qualifications (Preferred but Not Required):</p> <ul> <li>Experience with Microsoft Active Directory administration. </li><li>Proficiency in Microsoft 365 administration (e.g., Exchange, Teams, SharePoint). </li><li>Knowledge of Microsoft SQL Server management and database administration. </li><li>Familiarity with Microsoft Azure server management and cloud-based solutions. </li><li>Expertise in Ubiquiti full-stack UniFi, Protect, and Connect systems for network and security management. </li><li>Audio-visual (AV) experience, including setup, troubleshooting, and maintenance of AV equipment. </li><li>Experience with Jonas Encore Club Management or Jonas Club Management software. </li><li>Website management experience, including content updates, troubleshooting, and basic HTML/CSS knowledge. </li></ul>