<p>Description</p> <p>Fair Labor Standards Act Classification: Exempt</p> <p>Provide assistance to the organization wide computer users by answering problem calls through the help desk and resolving the calls either by telephone or personal visit to the site. If the problem is hardware related, repair or replace the equipment, or refer the problem to the appropriate resource.</p> <p>Call/Problem Resolution Management</p> <p>Respond to all incoming problem calls quickly. Helps develop and refine troubleshooting procedures to efficiently identify and resolve problems. Logs calls into call/problem management system in a timely manner. Performs problem identification, analysis and resolution on LAN, desktop systems, networking interfaces and software. Assigns service tickets to appropriate resource. Communicates problems and resolution to user department, IS staff and IS management using standard problem reporting and escalation procedure.</p> <p>Ordering & Procuring Equipment</p> <p>Order and procure equipment for staff members and ensure we have a record. Help ensure all annual maintenance agreements are paid on time.</p> <p>Customer Service</p> <p>Exhibit customer service behaviors to enhance relations between department and user community. Participates in skill development of other analysts. Continually develops personal, professional and technical skills. Apply a minimum of one health literacy method when communicating with patients/clients.</p> <p>Teamwork</p> <p>Communicate effectively and operate efficiently within a team environment. Able to establish priorities and manage multiple activities to meet team deadlines. Ability to work independently with minimal guidance as part of a team.</p> <p>Diversity & Inclusion</p> <ul> <li>We commit to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. </li><li>We take a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites. </li><li>We strive to respect and value diverse life experiences and heritages and ensures that all voices are valued and heard. </li><li>We pledge to modeling diversity and inclusion and to maintaining an inclusive environment with equitable treatment for all. </li></ul> <p>Job responsibilities listed above is a summary and does not include other tasks requested by the hiring manager.</p> <p>Who is HealthNet?</p> <p>https://www.indyhealthnet.org/</p> <p>HealthNet is a nonprofit 501 (c) (3) organization of community-based health centers located in Indianapolis and Bloomington, IN Since 1968, HealthNet has improved the health status of the neighborhoods it serves by making quality health services accessible to everyone. HealthNet annually provides affordable health care to more than 61,000 individuals through its network of 9 primary care health centers 5 dental clinics, 9 school-based clinics, a mobile health unit, and additional support services. HealthNet's mission is to improve lives with compassionate health care and support services, regardless of ability to pay.</p> <p>Requirements</p> <p>Qualifications, Knowledge, Skills, Abilities</p> <ul> <li>Currently not sponsoring for work visa. </li><li>Requires excellent communication and customer skills. </li><li>Requires the ability to act as a liaison between users and HealthNet IS. </li><li>Requires thorough knowledge of enterprise systems and technology environments. </li><li>Requires the skills to analyze system problems and coordinate resources to resolve service interruptions. </li><li>Requires general knowledge of Microsoft OS and other products. </li><li>Requires the ability to multitask. </li><li>Requires the ability to manage time independently. </li><li>Requires travel between health centers. Valid driver's license required. </li></ul> <p>Physical Requirements</p> <ul> <li>Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting. </li><li>Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position. </li><li>Able to perform duties during periods of varied and/or prolonged work hours. </li><li>Must be able to read, write, hear, and communicate effectively in the English language by both orally and written. </li></ul> <p>Why work for HealthNet?</p> <ul> <li>Competitive Compensation </li><li>Medical, Dental, and Vision Plan </li><li>Short-Term & Long-Term Disability </li><li>Health Savings Account & Difference Card Available within certain medical plans </li><li>Flexible Spending Account </li><li>Life Insurance, AD&D </li><li>Group Accident, Critical Illness & Hospital Indemnity </li><li>Domestic Partner Leave </li><li>Wellness Programs </li><li>401k Match </li><li>Paid Time Off accumulates at start of employment and available to use. </li><li>Tuition Reimbursement </li><li>Employee Referral program </li></ul> <p>EQUAL EMPLOYMENT OPPORTUNITY:</p> <p>HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.</p>