<p>Basic Function</p> <p>The Desktop Support Specialist provides exceptional hands-on technical and client support for Denison's endpoint technology, including approximately 1,900 Windows and Apple computers, VoIP telephones and accounts, network printers, and other desktop technology. This position is also responsible for maintaining accurate records of IT assets as they are deployed and reclaimed. The Desktop Support Specialist leads and supports projects that enhance the security, reliability, and usability of Denison's computing environment.</p> <p>Essential Job Functions</p> <ul> <li>As part of a desktop support team, collaborate to provide escalated support to all Windows and Apple endpoints (including those in employee offices, labs, and classrooms), tablets, and smartphones </li><li>Assist with administration of systems involved in the client support ecosystem, including software update servers, client management servers, imaging environment, and endpoint security </li><li>Maintain asset record accuracy throughout the asset lifecycle </li><li>Assist with annual computer replacement process </li><li>Develop and provide input on hardware/software selection and management, replacement, and support processes </li><li>In coordination with the ITS Service Desk, provide support for common workplace technologies, such as VoIP phones, headsets, printers and multifunction devices </li><li>Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms </li><li>Consult campus clients on the effective use of existing and innovative digital workplace technologies </li><li>Stay up-to-date on technological changes related to job function and potential areas for process improvement </li><li>Assist with scripting and package building </li><li>Provide direction to student support technicians </li><li>Perform other duties as assigned </li></ul> <p>Minimum Qualifications</p> <p>Required:</p> <ul> <li>Associate's degree from an accredited university in a field related to this role (experience may be accepted in lieu of degree), one year of experience as a desktop support specialist or equivalent role </li></ul> <p>Key Attributes:</p> <ul> <li>Exhibit excellent interpersonal, verbal, and written communication skills </li><li>Strong working knowledge of Windows and/or macOS </li><li>Excellent problem solving and troubleshooting skills </li><li>Must be able to walk the campus, stairs/hills, and lift up to 30 lbs </li><li>Demonstrated ability to provide excellent customer service </li><li>Demonstrated adaptability with concurrent tasks and changing priorities </li><li>Evidence of personal focus on refreshing knowledge and learning new skills relevant to the field </li></ul> <p>Preferred Qualifications</p> <p>Preferred:</p> <ul> <li>Bachelor's degree from an accredited university in a field related to this role. </li></ul> <p>Key Attributes:</p> <ul> <li>Experience using at least one client management or enterprise mobility management tool (SCCM, JAMF, Zenworks, Casper, Intune, Airwatch, etc.) </li><li>Extensive knowledge of computer hardware component technologies </li><li>Experience with recent Windows server operating system version </li><li>Familiarity with scripting/coding concepts and best practices to support functions of this role </li></ul>