<p>The CareIQ Scheduling Supervisor is responsible for the supervision of all appointment scheduling staff and operations. This position functions as a member of the CareIQ Medical Scheduling leadership team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goals of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES:</p> <p>The essential functions include, but are not limited to the following:</p> <ul> <li>Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness and quality scheduling performance </li><li>Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training and counseling as needed </li><li>Ongoing responsibility for maximizing department quality and productivity by monitoring service levels </li><li>Evaluates, maintains, and hires to appropriate staffing levels to ensure all work is completed within internal and external customer turn-around time expectations </li><li>Handles productivity reports, referral reports, and assures departmental coverage </li><li>Reinforces policies, procedures, work assignments, etc. by setting examples and following through </li><li>Reviews, investigates, and resolves customer complaints, issues and questions and advises Manager of long lasting solutions, if indicated, to be implemented within the process. </li><li>Acts as a functional resource and assists Manager with operations </li><li>Collaborates with alternate departments to ensure process and work flow synergy </li><li>Performs other duties, as assigned </li></ul> <p>KNOWLEDGE & SKILLS:</p> <ul> <li>Strong proficiency in Microsoft Office Suite is required </li><li>Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders </li><li>Sense of urgency and ability to multitask in a dynamic, fast-paced environment </li><li>Spanish speaking is a plus </li></ul> <p>EDUCATION & EXPERIENCE:</p> <ul> <li>Bachelor's Degree in Business Administration or related field is preferred </li><li>At least 2 years prior, related experience required; demonstrated progressive leadership is preferred </li></ul> <p>PAY RANGE:</p> <p>CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.</p> <p>For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.</p> <p>Pay Range: $22.63 - $33.77 per hour</p> <p>A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management</p> <p>In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.</p> <p>ABOUT CORVEL</p> <p>CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).</p> <p>A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.</p> <p>CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.</p> <p>#LI-Remote</p>