<p>Offering an opportunity to be part of a high performance team enjoy exceptional benefits and a supportive work life balance the Gordon Flesch Company is an employer of choice throughout WI IL IN IA and OH The Gordon Flesch Company strives to recognize and appreciate our associates commitment creativity and the results they deliver every day for our customers and the community Salary for this position is based on level of experience In this role you will Installsupporttroubleshoot networked multifunctional devices printers MFPs and scannersInstallsupporttroubleshoot related software and out of the box solutions associated with MFPsUSB printscan assistance and troubleshootingAssist Key Operators with job applications and troubleshootingProvide PC and Mac support as related to print scan and out of the box vendor softwareProvide advanced network troubleshooting as related to print scan and out of the box vendor softwareWork directly with vendors to report fix or acquire solutions to complex problemsCollaborate to create and maintain TSC knowledgebase contentAssist in the configuration and maintenance of the TSC test environmentdomain; including all supported equipment and softwareProvide timely efficient and effective customer supportMaintain open communication and cooperation with associate TSC team members and other GFC departmentsEnsure customer issues are tracked accurately and documented completelyYou should have Associates degree in an IT related program or two years equivalent work experience supporting desktop computers in a corporate environmentStrong working knowledge of operating systems Windows and MacStrong working knowledge of networks and protocolsExcellent organizational skillsExcellent written and oral communication skills including telephone etiquetteExperience with selected business applications Microsoft Office 365 suite Adobe SuiteExcellent troubleshooting skillsPreferred Qualifications CompTIA Net certificationMicrosoft Certified Professional or Microsoft Certified Technical Specialist certificationsThe Gordon Flesch Company offers Medical Dental Personal Time Vacation Time 401k and 401k match a Wellness Program and many benefits For full details of our Benefits Program please go to wwwgfleschcomcareers Gordon Flesch Company is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60 135c</p>