<p>Job Description</p> <p>Position Summary:</p> <p>The Personal Banker Supervisor plays a key role in delivering exceptional customer service and strengthening customer</p> <p>relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending</p> <p>tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking</p> <p>solutions.</p> <p>In addition to a comprehensive retail training program that develops consultative sales skills, the Personal Banker Supervisor</p> <p>receives leadership training focused on branch operations. This includes essential procedures for opening and closing the branch,</p> <p>as well as strategies for making informed business decisions that prioritize customer satisfaction and operational efficiency.</p> <p>Education and Experience Requirements:</p> <p>High school diploma/GED required.</p> <p>College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales</p> <p>goals is required.</p> <p>Leadership, supervision, or mentorship experiences required.</p> <p>Ability to travel as needed to training.</p> <p>Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the</p> <p>Currency.</p> <p>Essential Functions:</p> <p>Demonstrate a sales and service approach to building customer relationships by offering products and services according</p> <p>to customer needs.</p> <p>Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and</p> <p>conducting outbound calling efforts.</p> <p>Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing</p> <p>transactions in an accurate and efficient manner.</p> <p>Multitasking skills to quickly shift from transaction to transaction.</p> <p>Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each</p> <p>transaction.</p> <p>Arithmetic skills to count money accurately.</p> <p>Computer literacy to access account information and process transactions.</p> <p>Develop a thorough knowledge of Bank products and guidelines by attending the required classes.</p> <p>Maintain a professional appearance and conduct yourself in a professional manner at all times.</p> <p>Maintain the highest level of professional integrity and ethics.</p> <p>All employees have the responsibility and the accountability to serve as risk managers for their businesses by</p> <p>understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar</p> <p>Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of</p> <p>all position descriptions.</p>