<p>About Drexel University</p> <p>Located in the heart of Philadelphia, Drexel University is a world-class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.</p> <p>Committed to becoming the nation's most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long-term, multigenerational, and fundamental to the University's mission, heritage, and future.</p> <p>At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti-racism approach to our strategic plan, organizational systems, policies and structures.</p> <p>Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.</p> <p>Suspension of Drexel University's Contribution into 403(b) Retirement Plan</p> <p>As communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.</p> <p>Patient Service Representative</p> <p>Apply now Job no: 504755</p> <p>Work type: Full-Time</p> <p>Location: University City - Philadelphia, PA</p> <p>Categories: Drexel University, Enrollment Management and Student Success</p> <p>Job Summary</p> <p>The Patient Service Representative provides quality and consistent service to patients in the practices or calling in to schedule medical appointments and coordinate procedures.</p> <p>Essential Functions</p> <ul> <li>Schedule patients accurately and completely and offer appointment alternatives when needed. </li><li>Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial and billing data for the purpose of expediting third party billing and collection self-pay balances. </li><li>Scheduling duties include the prompt and courteous answering of multi-line phone system. </li><li>Manage interaction from the customer's point of view. </li><li>Ensure and respect patient/family and maintain customer confidentiality. </li><li>Accommodate the diverse needs of patients, families and customers as necessary. </li><li>Assist with administrative duties, including scanning, updating, and registering new patient packets and prior patient records. </li><li>Other duties as assigned. </li></ul> <p>Required Qualifications</p> <ul> <li>Minimum of a HS Diploma or GED. </li><li>Minimum of 1 year of experience. </li><li>Working knowledge of EMR software. </li><li>Excellent communication and interpersonal skills. </li><li>Exceptional customer service skills. </li><li>Proficient with data entry, PC use and applications such as MS Office Suite (Word and Outlook). </li><li>Ability to multitask and be flexible. </li><li>Excellent listening and organization skills. </li><li>Ability to work collaboratively and closely with teammates. </li><li>Ability to adapt to change and meet the unexpected needs and demands. </li><li>Must be accountable, dependable, independent, motivated, punctual, and reliable. </li><li>Strong work ethic and maintain honesty and integrity. </li></ul> <p>Physical Demands</p> <ul> <li>Typically sitting at a desk/table </li><li>Lifting demands = 25lbs </li></ul> <p>Location</p> <ul> <li>University City - Philadelphia, PA </li></ul> <p>Additional Information</p> <p>This position is classified as Non-Exempt, grade G. Compensation for this grade ranges from $15.58 - $23.37 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.</p> <p>Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.</p> <p>Special Instructions to the Applicant</p> <p>Please make sure you upload your CV/resume and cover letter when submitting your application.</p> <p>A review of applicants will begin once a suitable candidate pool is identified.</p> <p>Advertised: Mar 19 2025 Eastern Daylight Time</p> <p>Applications close: Apr 19 2025 Eastern Daylight Time</p>