<p>Position: Driver Relations Coordinator</p> <p>Job Description:</p> <p>The primary responsibility of the Driver Relations Coordinator is to work directly with Independent Contractors, fleet owners, & drivers on an as-needed basis, providing front line support via multiple communication channels. This Individual will communicate with relevant parties via phone, email, system messaging, and other means, working to isolate solutions and/or escalations as needed in the spirit of driver retention.</p> <p>Core Responsibilities & Duties:</p> <ul> <li>Ability to understand DOT, FMCSA, State or Local laws </li><li>Proficiency in computer-based systems, web hosted products and Microsoft office products </li><li>Exhibit professional demeanor while communicating to internal and external customers </li><li>Accept inbound customer calls and direct to appropriate team members or department </li><li>Make outbound customer calls to support fleet retention efforts </li><li>Provide basic customer support functions related to communication devices, mobile applications, and fuel card programs </li><li>Support all Forward Air departments </li><li>Other duties as assigned </li></ul> <p>Qualifications:</p> <ul> <li>Working knowledge OR interest in DOT regulatory requirements as it relates to the transportation industry </li><li>Ability to establish and maintain effective working relationships with employees and managers </li><li>Proactively establish and maintain effective working team relationships with all support departments </li><li>Desire for a long-term career with an industry leading company </li><li>Ability to present and maintain a positive corporate image in a fast-paced environment </li><li>Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc. </li><li>Must be willing to work a flexible schedule </li></ul> <p>Skills:</p> <ul> <li>Ideal candidate will possess a "can do" attitude with a "will do" work ethic </li><li>Must have the ability to work in a fast-paced environment </li><li>Must have a patient and empathetic attitude </li><li>Must be able to learn quickly </li><li>Strong verbal and written communication skills </li><li>Transportation industry knowledge and experience is a plus </li><li>Customer service experience is a plus </li><li>Call center experience is a plus </li></ul> <p>Forward Air is an Equal Opportunity employer</p> <p>#IND</p>