<p>Skills</p> <ul> <li>Success Factor trained Experienced professional with LMS Module. </li><li>Understanding of ITIL and Agile </li><li>Ability to work independently as a self-starter, and within a team environment. </li><li>Knowledge of SQL and scripting </li><li>Good communication and presentation skills </li><li>Experience Learning Content will be added Advantage </li></ul> <p>Roles & Responsibilities</p> <ul> <li>Understand and evaluate business requirements </li><li>Follow ITIL Processes in order to execute support activities. </li><li>Work on Incidents/Changes/Service Requests created by the customer within the agreed SLA </li><li>Trouble-shoot issues and be proactive in offering solution and user guidance when needed offer solutioning and user guidance when needed </li><li>Interact with vendors regarding system upgrades, break fix, performance, availability, and system uptimes </li><li>Ensure regular connects with Onsite team for providing daily status updates </li><li>Maintain project documentation (Validation documents/KEDB etc.) and adhere to customer's quality policy and procedures. </li><li>Presenting the status of work to customer in Weekly and Monthly Status Meetings </li><li>Provide service improvement suggestions </li><li>Collaborate with team members on a regular basis to discuss ideas, improvement & efficient service delivery. </li></ul> <p>Salary Range: $70,000-$85,000 a year</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SP1</p>