<p>Description</p> <p>FLSA Classification: Nonexempt</p> <p>Reports to: Cafe Manager</p> <p>Job Description</p> <p>Summary/objective</p> <p>Responsible for providing excellent customer service interactions at acac's cafe.</p> <p>Essential functions</p> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</p> <ul> <li>Delivers excellent customer experience </li><li>Prepare food items such as sandwiches, wraps, salads, smoothies, parfaits and snacks </li><li>Maintain clean and organized work areas and cafe seating areas; perform cleaning duties such as sweeping, mopping, and washing dishes to ensure sanitary equipment and facility </li><li>Brew coffee and tea, and fill beverage containers as needed </li><li>Safely operate cafe appliances/equipment to include but not limited to: oven, grill, smoothie machine, meat/cheese slicer, microwave </li><li>Continuously practice safe food handling techniques </li><li>Solicit, receive, and respond to member feedback regarding the menu offerings; share feedback with supervisor </li><li>Process POS transactions accurately and in an efficient manner </li><li>Ensure security of cash drawer, reconcile daily receipts </li><li>Know and adhere to cafe opening and closing procedures </li></ul> <p>Requirements</p> <p>Physical demands</p> <ul> <li>Must be able to stand, move, walk, and bend for the duration of a shift </li><li>Ability to reach, pull, push and use repetitive arm, hand, and leg motion </li><li>Ability to lift and carry up to 20 lbs. </li><li>Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays </li></ul> <p>Required competencies, education, and experience</p> <ul> <li>High School Diploma or GED preferred </li><li>Prior customer service experience highly desired </li><li>Prior experience handling payments and cash registers </li><li>ServSafe certification preferred </li><li>Superior customer service skills </li><li>Ability to work effectively as part of a team </li><li>Ability to safely operate café appliances/equipment outlined above </li><li>Must be at least 16 year old </li></ul> <p>Company Expectations</p> <ul> <li>Read, sign, and abide by the policies included in the Team Member Handbook </li><li>Park in team member-designated areas </li><li>Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean </li><li>Assist with Service Days </li><li>Assist with acac programs, special events, or activities outside your department </li><li>Promptly return messages </li><li>Exhibit a positive attitude at all times </li><li>Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times </li></ul> <p>Affirmative Action/EEO statement</p> <p>acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.</p> <p>Other duties</p> <p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.</p>