<p>Site: The General Hospital Corporation</p> <p>At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.</p> <p>At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.</p> <p>Job Summary</p> <p>Under the general supervision of the Practice Manager, the Clinic/Practice Assistant Sr. provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP's and other clinical staff members to ensure a quality-based work flow throughout the department of Radiation Oncology.</p> <p>Provides support to multiple physicians in a busy clinic setting</p> <p>Performs all front desk check in/check out functions (including insurance verification and copay collection)</p> <p>May be required to get prior authorization for scan before booking</p> <p>Runs daily schedules in Mosaiq</p> <p>Arrive and queue patient in Mosaiq for Consults and Follow up appointments</p> <p>Present and explain HIPAA and MaHighway documentation for patient signature</p> <p>Ensures compliance with Rad Onc wristband policy and patient identification</p> <p>Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module</p> <p>Prepare parking vouchers for patients</p> <p>Schedules translators for patient appointments</p> <p>Calls the inpatient floors to confirm patient treatment and transport times every morning</p> <p>Answers multiple busy phone lines</p> <p>Scans miscellaneous documents, including patient consent forms into Epic</p> <p>Triage prescription renewals, print LMR medication lists, faxing, scanning of patient material</p> <p>Responsible for all FD "inbasket" pool emails through Epic</p> <p>Assist with reminder calls</p> <p>Assist with managed care authorizations and Epic workqueues</p> <p>Coordinates the workflow and schedules with the department to insure an efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts</p> <p>Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented.</p> <p>Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.</p> <p>Cross trained for Lunder LL2, Lunder LL3, Proton or Cox LL front desk coverage.</p> <p>Performs special projects as requested, that are unit specific and that are appropriate to this level of position that are not listed in this job description.</p> <p>Qualifications</p> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Experience</p> <p>office experience 3-5 years required</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. </li><li>Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. </li><li>Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. </li><li>Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. </li><li>Managing one's own time and the time of others. </li><li>Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. </li><li>Ability to proofread and edit written documents. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>100 Blossom Street</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>