<p>Site: Mass General Brigham Medical Group Western Massachusetts, Inc.</p> <p>At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.</p> <p>At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.</p> <p>The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.</p> <p>Comprehensive and sensitive health care as unique as you: That's what you'll find at Cooley Dickinson Medical Group ObGyn & Midwifery, no matter your stage of life or state of health. We're dedicated to moving health care forward in the Pioneer Valley with a full range of services, including pregnancy, childbirth and midwifery services as well as comprehensive gynecology care and breast health services.</p> <p>Our programs and services include:</p> <p>Adolescent GYN Health/First GYN exam</p> <p>Childbirth Center</p> <p>Care for trans men, genderqueer and gender-nonconforming individuals</p> <p>Contraceptive Management (birth control)</p> <p>Fertility counseling and treatment, intrauterine insemination, reproductive health</p> <p>Gynecology</p> <p>Mammography</p> <p>Menopause Care</p> <p>Midwifery Services</p> <p>Minimally Invasive Surgery</p> <p>Obstetrics (pregnancy care)</p> <p>Osteoporosis Care (bone health)</p> <p>Pelvic Floor disorders</p> <p>Reproductive Endocrinology</p> <p>STI/sexually transmitted infections</p> <p>Urinary Incontinence (loss of bladder control)</p> <p>Vaginal/Vulvar diseases and disorders</p> <p>Job Summary</p> <p>We are seeking a full-time, 40-hour Surgical Scheduler to support our OBGYN & Midwifery practice located at 22 Atwood Drive, Northampton, MA. This is an onsite position, with a schedule of Monday through Friday 8:30am-5:00pm. The Surgical Scheduler provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities related to surgery scheduling.</p> <p>In this role, the Surgical Scheduler:</p> <p>Works independently to complete job responsibilities and tasks, and work with the physician, staff members and management to ensure a quality-based, customer-focused flow of work.</p> <p>Provides a high level of coordination and office support to meet physician needs.</p> <p>Uses discretion and judgment to organize priorities, complete tasks and handle confidential patient information.</p> <p>Demonstrates a comprehensive understanding of the scheduling system and any updates to the system. Excellent customer service skills, patience, and adaptability are needed to interact with physicians, physician office staff and patients.</p> <p>Adheres to all departmental, administrative, hospital policies and procedures, and customer service standards 100% of the time.</p> <p>Performs all duties in an independent manner using appropriate judgment in referring problems and questions to their supervisor.</p> <p>Possess the ability to communicate effectively with a variety of people in person, on the phone, and via email.</p> <p>Requires the ability to work with a minimum of supervision and perform under high pressure.</p> <p>Covers front desk tasks on occasion (ie. Vacation coverage, etc).</p> <p>Qualifications</p> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Licenses and Credentials</p> <p>Experience</p> <p>customer service work experience, specifically in a contact/call center environment 0-1 year required experience in a medical office or health care setting, with Epic experience 0-1 year preferred</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Excellent customer service skills. </li><li>Knowledge of basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality. </li><li>Strong communication, interpersonal and team skills. </li><li>Ability to exercise judgment in dealing with sensitive, confidential information. </li><li>Detail-oriented with the ability to enter information accurately on paper and into electronic systems. </li><li>Ability to handle a high volume of calls and work in a fast-paced environment. </li><li>Requires ability to translate the request of the patient or referring office into the appropriate action - appointment scheduling or cancelling, message to the provider, update insurance or demographic information - using the tools and protocols available. </li><li>Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>22 Atwood Drive</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>Mass General Brigham Medical Group Western Massachusetts, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>