<p>Job Description</p> <p>Location: Media, PA</p> <p>Schedule: 2nd Shift 4 PM - 11:30PM (37.5 hours/week, 7-day availability)</p> <p>Position Summary:</p> <p>Join our winning team where great careers begin. At Wawa, our Contact Center Representatives are who our store associates and customers reach out to for a multitude of needs. If you're passionate about helping our internal and external customers resolve issues, and being part of a collaborative team, keep reading.</p> <p>What You Will Do:</p> <ul> <li> <p>Wawa's Contact Center Representatives have opportunities to provide best in class customer experiences at every touchpoint.</p> </li><li> <p>Our hybrid in-office work environment allows Contact Center Representatives to interact with colleagues for in-person relationship building on a regular basis and will provide opportunities to work remotely.</p> </li><li> <p>Our Contact Center Representatives complete an interactive in-office and remote training session to learn how to resolve and at times escalate issues. Wawa provides extensive training documents, knowledgebases, as well as one-on-one coaching to support our Representatives.</p> </li><li> <p>This is a high optics role with cross-functional interaction which can create opportunities for career growth at Wawa.</p> </li></ul> <p>Things you like to do:</p> <ul> <li> <p>You are tech savvy multi-tasker, able to work with 10-15 apps open at one time and able to adapt quickly to changing technology.</p> </li><li> <p>Quickly analyzing problems and troubleshooting with limited information energizes you.</p> </li><li> <p>You enjoy working with others and can work independently.</p> </li><li> <p>You are empathetic in your approach while remaining neutral and calm while under stress.</p> </li><li> <p>You excel in both verbal and written communications.</p> </li><li> <p>Being detail oriented, organized and intellectually curious is natural for you.</p> </li><li> <p>Willingness to work flexible hours based on business needs and crisis situations.</p> </li><li> <p>Ability to work weekdays and weekends and any shift due to 24/7 hours of operation.</p> </li><li> <p>Providing stellar customer service and making decisions with limited supervision energizes you.</p> </li></ul> <p>What You've Done:</p> <ul> <li> <p>You have excelled using technology to troubleshoot in your current and/or previous jobs.</p> </li><li> <p>You are comfortable and experienced using Microsoft Office. Our Contact Center uses Microsoft Outlook and Teams extensively.</p> </li><li> <p>2-3 years of experience in a call center or customer service-based environment.</p> </li><li> <p>HS diploma, technical certification, or equivalent experience</p> </li><li> <p>Bilingual in Spanish/English language is a plus</p> </li></ul> <p>Requirements:</p> <ul> <li> <p>Candidates must be available to be in the office 1-2 days per week for training and post-training - this is a hybrid position.</p> </li><li> <p>Candidates will need to provide proof of high-speed internet connection Minimum speed of 1MBPS download and 768 Kbps upload is required.</p> </li></ul> <p>Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292.</p> <p>Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.</p>