<p>Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students".</p> <p>All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).</p> <p>If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.</p> <p>Closing Date:</p> <p>04/14/2025</p> <p>Type of Position:</p> <p>Professional Staff - Project/Program Administration</p> <p>Job Type:</p> <p>Temporary (Fixed Term)</p> <p>Work Shift:</p> <p>Sponsorship Available:</p> <p>No</p> <p>Institution Name:</p> <p>University of Arkansas for Medical Sciences</p> <p>The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.</p> <p>UAMS offers amazing benefits and perks (available for benefits eligible positions only):</p> <ul> <li>Health: Medical, Dental and Vision plans available for qualifying staff and family </li><li>Holiday, Vacation and Sick Leave </li><li>Education discount for staff and dependents (undergraduate only) </li><li>Retirement: Up to 10% matched contribution from UAMS </li><li>Basic Life Insurance up to $50,000 </li><li>Career Training and Educational Opportunities </li><li>Merchant Discounts </li><li>Concierge prescription delivery on the main campus when using UAMS pharmacy </li></ul> <p>Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.</p> <p>The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.</p> <p>Persons must have proof of legal authority to work in the United States on the first day of employment.</p> <p>All application information is subject to public disclosure under the Arkansas Freedom of Information Act.</p> <p>For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.</p> <p>Department:</p> <p>ICE | CORE Clinical Risk</p> <p>Department's Website:</p> <p>Summary of Job Duties:</p> <p>The Patient Relations Coordinator is responsible for investigating patient complaints and grievances, addressing staff and leadership's concerns regarding patient complaints/grievances, forming appropriate resolutions after careful consideration of all investigative findings, and communicating this information timely to patients, families, and staff.</p> <p>Qualifications:</p> <p>Minimum Qualifications:</p> <ul> <li>Bachelor's degree in healthcare or related field </li><li>Applicable experience accepted in lieu of education </li><li>Plus 3 years' experience in conflict resolution, compliance, regulatory, mediation, or other related experience with customer service/relations </li><li>Proficiency in Microsoft Office programs (i.e., Microsoft Word, Excel, PowerPoint, and SharePoint); excellent professional written and verbal communication skills required </li><li>Physical Requirements: Vision, Hearing, general mobility </li></ul> <p>Preferred Qualification:</p> <ul> <li>Master's degree in healthcare, legal, or related field </li></ul> <p>Additional Information:</p> <p>Additional Information:</p> <ul> <li>Able to effectively interact with multidisciplinary teams. </li><li>Demonstrates excellent time management skills and excellent analytical skills, including analysis, planning organizing and troubleshooting. </li><li>Able to work with multiple, ever-changing, priorities while maintaining composure and positive attitude. </li><li>Self-motivated, highly organized with demonstrated ability to effectively manage multiple projects concurrently. </li></ul> <p>Salary Information:</p> <p>Commensurate with education and experience</p> <p>Required Documents to Apply:</p> <p>Resume</p> <p>Optional Documents:</p> <p>Special Instructions to Applicants:</p> <p>Recruitment Contact Information:</p> <p>Please contact askrecruitment@uams.edu for any recruiting related questions.</p> <p>All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS</p> <p>Please do not send to listed recruitment contact.</p> <p>Pre-employment Screening Requirements:</p> <p>Criminal Background Check</p> <p>This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.</p> <p>Constant Physical Activity:</p> <p>Balancing, Feeling, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking</p> <p>Frequent Physical Activity:</p> <p>Feeling, Grasping, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking</p> <p>Occasional Physical Activity:</p> <p>Balancing, Feeling, Hearing, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Sitting, Standing, Talking, Walking</p> <p>Benefits Eligible:</p> <p>No</p>