<p>POSITION SUMMARY: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused, provides a pleasant work environment, and offers some schedule flexibility. The Customer Account Services Team assists both homeschool and conventional school customers with their accounts. There is opportunity for cross-training and working on projects with the entire Business Office Team.</p> <p>PRINCIPAL DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Contact customers who have past due accounts by telephone, email, and mail. </li><li>Negotiate payment arrangements with customers based on their financial situations. </li><li>Answer inbound calls and make outbound calls. </li><li>Answer questions and resolve problems regarding credit cards. </li><li>Respond to customer inquiries regarding account terms, invoices, credit memos, payments, account statements, and sales tax exemptions. </li><li>Verify new accounts to determine customer types. </li><li>Process credit applications and set account credit limits. </li><li>Communicate effectively with customers and sales team. </li><li>Assist in productivity improvement. </li><li>Be flexible to change tasks as needed. </li><li>Cross-train to assist other team members. </li></ul> <p>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:</p> <ul> <li>Knowledge of general office accounting practices </li><li>Ability to act with propriety and maintain confidentiality of customer and business information </li><li>Good telephone manners </li><li>Good verbal and written skills </li><li>Flexibility to switch tasks when needed </li><li>Ability to build relationships with other BJU Press departments </li><li>Ability to work independently when needed </li><li>Ability to communicate effectively with others </li><li>Ability to adapt to changes </li><li>Organizational skills and accuracy with numbers and details </li></ul> <p>Computer Skills</p> <ul> <li>Microsoft Excel </li><li>Microsoft Word </li><li>Recommended: Good computer skills, ability to learn cloud-based software programs </li><li>Recommended: Experience using Teams is preferred, but can be trained </li></ul> <p>Required Education: Associates Degree</p>