<p>At Pacers Sports & Entertainment PS&E we are dedicated to delivering best in class sports and entertainment experiences while making a positive impact on our community As the home of the Indiana Pacers Indiana Fever Indiana Mad Ants Pacers Foundation Gainbridge Fieldhouse and the WNBA 2025 All Star Weekend we strive to exemplify our core values of Respect Teamwork Trust Passion and Excellence in everything we do Our mission is to create memorable moments for our fans and foster a culture of inclusivity and excellence both on and off the court Our purpose is Winning Serving and Entertaining JOB SUMMARY The Salesforce CRM Manager will manage the setup functions solutions automations end user trainings and adoption of Sales and Service Cloud They will run reports and analytics to increase operations and revenue and implement automations to increase efficiencies across multiple departments and Pacers Sports & Entertainment brands The CRM Manager will provide leadership and mentorship to the Salesforce Junior Administrator ensuring their professional growth and development They will conduct performance reviews delegate tasks facilitate training sessions and manage resources to support the Salesforce Junior Administrator in their role ESSENTIAL DUTIES RESPONSIBILITIES Data Acquisition & Enrichment Manage business segments in the CRM to grow actionable profiles and enrich profiles to fill in marketing databaseSales Campaigns & Reporting Manage daily Salesforce activities create and manage sales campaigns and build reports and dashboards to monitor campaigns salesrenewal pipelines and user activityCRM Automations Create Flows to decrease clicks and increase end user efficiency and update records to complete profiles Implement AI use cases utilizing tools like AgentForceSalesforce Sales Cloud User Training & Support Provide training on Salesforce Sales Cloud as well as day to day troubleshooting for Sales and other departmental usersSales Data Hygiene Manage Data Cloud sources within the CRM and segmentation use cases Identify data discrepancies by reviewing CRM and ticketing system for incomplete or incorrect data Perform bulk importing of data sets as necessaryTicket Sales Analysis Offer support and recommendations on projects related to pipeline management lead scoring retention modeling conversion rates and moreCustomer Segmentation Collaborate with digital marketing to ensure that customer segmentation is clean accurate and up to date for marketing usage This role will also act as a liaison to align sales and marketing initiativesCustom Solutioning Create and edit objects fields and layouts to solve for business problemsOther duties and special projects as assignedManagerial Duties Team Leadership Provide guidance mentorship and support to the Salesforce Junior Administrator ensuring their professional growth and developmentPerformance Management Conduct regular performance reviews set goals and provide constructive feedback to the Salesforce Junior AdministratorTask Delegation Assign tasks and projects to the Salesforce Junior Administrator ensuring they are aligned with the overall CRM strategy and objectives QUALIFICATION REQUIREMENTS To perform this job successfully an individual must be able to perform each duty satisfactorily The requirements listed above are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION andor EXPERIENCE Bachelors degree from a four year college or university in a relevant field highly preferredMinimum of 3 years of professional Salesforce admin experience requiredProven leadership experience including managing and mentoring junior team membersStrong ability to delegate tasks conduct performance reviews and provide constructive feedbackExperience in facilitating training sessions and workshops to enhance team skills and knowledge COMPUTER SKILLS This position requires the employee to have had hands on technical experience on Salesforce Sales and Service Cloud building Flows custom solutions data imports etcAn interest in emerging platforms and technologies is necessary for success in this position; Preferred experience on AgentForce and Data Cloud or strong problem solving technical aptitude to learn themProficient in Microsoft Office products such as Excel PowerPoint and Word requiredSome other apps and platforms this role will work with Salesvue Formstack TCRM SF Maps Zoominfo Salesforce CDP Data Cloud Analytics Studio and more REASONING ABILITY Ability to define problems collect data establish facts and draw valid conclusions Ability to interpret directions and technical diagrams and present on findings and offer recommendations to stakeholders Strong communication and interpersonal skills to work with a variety of end users PHYSICAL AND ENVIRONMENTAL DEMANDS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to sit stand walk move heavy objects use a computer use a 10 key calculator use a telephone speak hear and write While performing the duties of this job the noise level in the office work environment is usually moderate and the noise level in Gainbridge Fieldhouse game environment is usually loud The stress level may become high during certain times of the year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation age gender identity marital status disability status protected veteran status or any other characteristic protected by law</p>