<p>Overview</p> <p>As a leader in the health and wellness industry, we believe in taking a holistic approach to our business to support the success and well-being journeys of our team members with a foundational focus on people, service, and growth. Working together and organizing around these values, we've created an environment that enables our team to do what they love and share that passion with others! In a newly created position, within our company, the assistant multi-unit manager will work between our Christiana and Dover locations training our front desk wellness coordinators, promoting the wellness program, and addressing customer service issues. Additional duties may include:</p> <ul> <li>Provide business development support to defined locations within their assigned territory in partnership with their Business Manger. </li><li>Focus on leadership development, service quality, development of a service and sales culture, and execution to brand standards all leading to annual revenue and profitability growth. </li><li>Drive consistent growth in metrics, retention of employees, operational compliance, and a bench of leaders within their location and defined territory. </li><li>Understand, believe in, and uphold Massage Envy's Mission, Vision and Values. </li><li>Develop a thorough understanding of Massage Envy services and products. </li><li>Ensures locations are performing and have a focus in each functional area (Net Active Member Gain, Service Hours, Guests, and Enhancements). </li><li>Monitor staffing levels across all departments and locations to ensure all positions are staffed appropriately. </li><li>Assist assigned locations with staffing needs, interviews, and hiring process. </li><li>Coach, develop, and retrain as needed in sales and service expectations. </li><li>Ensure all locations are current on all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations. </li><li>Participate in company and Regional Developer Conference Calls and weekly Operation Director calls. </li><li>Continuously train managers on soft skills, business acumen, and metrics to strive for professional development. </li><li>Facilitates the resolution of customer service issues with locations while successfully identifying and addressing systemic opportunities throughout their organization. </li><li>Promotes and implements new products, services, and initiatives. </li><li>Responsible for home location's payroll entry and inventory management </li><li>A proven ability to lead, coach, and develop location team(s) that support and execute on a sales and service culture. </li><li>A proven ability to identify, develop, and promote leaders within a location and multi-unit setting. </li><li>A proven ability to build authentic relationships based on mutual accountability, authenticity, and excellence that aims toward achieving service and financial goals. </li><li>Strong analytical and communications skills. </li><li>Experience in a multi-unit leadership role (Spa/Sale management preferred). </li><li>Proficiency in Microsoft Word, Excel, PowerPoint. </li><li>Strong communication and people skills. </li></ul> <p>If you're ready to lead the charge to help people feel their best, we can't wait to meet you!</p> <p>Salary</p> <p>$16.00-$18.00/Hour</p> <p>Job ID</p> <p>2022-168479</p>