<p>This is what you will do:</p> <p>The Neurology Lead is an Alexion Patient Services' leadership role that will manage a team of approximately 6-10 direct reports made up of geographically aligned OneSource Support Specialists (OSS). Our OneSource Support Specialists are our Alexion Patient Services' front-line roles that provide support for our patients, caregivers, and external partners. This role will support and lead the OSSs as they manage our patients during the onboarding and care plan phases of the patient journey when prescribed Alexion products.</p> <p>The Neurology Lead will manage their team with a focus on providing an excellent patient experience through ongoing coaching and development, clear data-driven performance measurements and ensuring compliance with all Alexion policies, SOPs, and work instructions. The Lead will partner cross functionally with all areas of Patient Services, field teams, training, and other Alexion internal partners.</p> <p>You will be responsible for:</p> <ul> <li>Leading a regionally aligned team of OneSource Support Specialists supporting a best in class patient experience </li><li>Coaching and mentoring the team on continual improvement in delivering patient support services, while ensuring a high degree of compliance to program work instructions and Alexion policies </li><li>Providing direct feedback and guidance on individual and team performance </li><li>Utilizing data to drive efficiency throughout the patient journey </li><li>Fostering partnerships with field leadership to ensure effective partnership with all field teams </li><li>Supporting the creation and implementation of new patient centric strategies and tactics </li><li>Quality managing team to ensure highest level of support given to all stakeholders </li><li>Performance managing team using all available data </li><li>Supporting the creation and implementation of Patient Services internal controls and processes </li></ul> <p>You will need to have:</p> <ul> <li>3+ years of Patient Services or similar operational experience </li><li>Passion for patient-centric actions and focus </li><li>Experience with working across groups and presenting to leadership </li><li>Strong verbal and written communication skills </li><li>Strong presentation skills, knowledge of business protocol, time management and organizational skills </li><li>Ability to coordinate multiple assignments simultaneously. </li><li>Ability to work independently </li><li>The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours. </li></ul> <p>We would prefer for you to have:</p> <ul> <li>Bachelor's Degree </li><li>5+ years of pharmaceutical/biotech experience </li><li>Experience leading teams through change </li><li>Advanced degree a plus </li><li>2+ years of team leadership </li></ul> <p>AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.</p>