<p>Why Join Us?</p> <ul> <li>Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments </li><li>Access opportunities for professional growth and continuing education. </li><li>Work alongside a collaborative and compassionate team of experts dedicated to making a difference. </li><li>Enjoy the convenience of multiple locations throughout the Capital Region. </li><li>Contribute to groundbreaking clinical trials that shape the future of oncology care. </li></ul> <p>Discover your career potential with a practice dedicated to excellence and innovation.</p> <p>Job Description:</p> <p>The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment.</p> <p>Responsibilities:</p> <ul> <li> <p>Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.</p> </li><li> <p>Determine patient financial ability to pay.</p> </li><li> <p>Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.</p> </li><li> <p>Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.</p> </li><li> <p>Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.</p> </li><li> <p>Set up, maintain and edit payment arrangements on account when established.</p> </li><li> <p>Refer patients as appropriate to outside social services organizations.</p> </li><li> <p>Properly documents all account activity in Patient Management and Electronic Medical Record systems.</p> </li><li> <p>Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.</p> </li><li> <p>Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours.</p> </li><li> <p>Assist patient balance collectors with Inbound call volume.</p> </li><li> <p>Maintain patient confidentiality at all times.</p> </li><li> <p>Communicates with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.</p> </li><li> <p>Follows Tennessee Oncology Policy & Procedure parameters as outlined by management to ensure standardization of function.</p> </li><li> <p>Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.</p> </li></ul> <p>Required Qualifications:</p> <ul> <li> <p>High school diploma or equivalent required</p> </li><li> <p>Bachelor's degree preferred.</p> </li><li> <p>Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting</p> </li><li> <p>Radiation Oncology/Proton experience a plus</p> </li><li> <p>Expertise in insurance policies and regulations related to medical billing</p> </li></ul> <p>Salary Range: $24-28</p>