<p>The Director of Care Strategy & Operations will play a pivotal leadership role in defining and operationalizing the future of care navigation delivery at Spring Health. Reporting to the Senior Director of Care Navigation, this leader will own strategic initiatives that enable frontline teams to deliver exceptional, high-quality mental healthcare at scale. From quality assurance and training to data-informed process design, this role requires a creative operator and systems thinker with a passion for continuous improvement and impact. This role will partner cross-functionally to ensure our care model continues to set the industry standard for clinical excellence, operational efficiency, and patient outcomes.</p> <p>We are only considering candidates based on the East Coast, with a strong preference for those located in the New York City area.</p> <p>What you'll be doing:</p> <p>Strategic Leadership & Program Design</p> <ul> <li>Define and drive the strategic roadmap for care enablement, aligned with Spring Health's mission and growth objectives </li><li>Architect scalable workflows and systems that support high-quality, cost-effective care delivery </li><li>Champion a culture of operational excellence, continuous learning, and innovation </li></ul> <p>Quality, Training & Knowledge Management</p> <ul> <li>Own the end-to-end onboarding and ongoing learning experience for frontline staff and leadership, ensuring readiness, engagement, and excellence </li><li>Lead the development and maintenance of operational knowledge resources, including care playbooks, SOPs, and best practice repositories </li><li>Oversee the clinical and service quality assurance programs, driving improvements based on data and frontline feedback </li></ul> <p>Measurement & Insights</p> <ul> <li>Define, track, and optimize KPIs related to care effectiveness, quality, and efficiency </li><li>Leverage data modeling and analysis to inform staffing models, operational decisions, and strategic planning </li></ul> <p>Cross-Functional & Frontline Collaboration</p> <ul> <li>Act as a strategic partner to Product, Business Intelligence, Legal & Compliance, Medical Affairs, and other operational leaders to ensure alignment and integration of care initiatives </li><li>Establish effective feedback loops and listening systems with frontline staff to ensure strategic initiatives address real-world needs and challenges </li></ul> <p>What success looks like in this role:</p> <ul> <li>Industry-leading member satisfaction and clinical quality scores </li><li>Scalable, cost-effective operations with measurable ROI </li><li>Strategic initiatives delivered with impact, efficiency, and cross-functional alignment </li><li>A high-performing, engaged, and empowered Care Navigation team </li></ul> <p>What we expect from you:</p> <ul> <li>8+ years in healthcare operations or care delivery strategy, with at least 3 years of people management experience </li><li>Track record of designing and executing cross-functional programs in fast-paced, high-growth environments </li><li>Strategic thinker who has a systems-level mindset </li><li>Skilled in data analysis and modeling with a passion for using data to drive decisions </li><li>Strong communicator and collaborator with the ability to influence across all levels of the organization </li><li>Highly organized and solutions-oriented-comfortable balancing long-term vision with near-term execution </li><li>Background in behavioral health and/or advanced degrees (MBA, MHA) are a plus, but not required </li></ul> <p>The target base salary range for this position is $164,900 - $214,450, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.</p> <p>Benefits provided by Spring Health:</p> <p>Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.</p> <ul> <li>Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. </li><li>Employer sponsored 401(k) match of up to 2% for retirement planning </li><li>A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. </li><li>We offer competitive paid time off policies including vacation, sick leave and company holidays. </li><li>At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. </li><li>Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals. </li><li>Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. </li><li>Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription </li><li>Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care </li><li>Up to $1,000 Professional Development Reimbursement a year. </li><li>$200 per year donation matching to support your favorite causes. </li></ul>