<p>40% Direct billing, collections, and cashier functions of the university. Maintain accurate tuition and fee schedule. Manage payment plan. Resolve student issues. Develop partnership pricing models.</p> <p>25% Establish and implement policies and procedures to ensure continuous quality improvement. Consult IT staff to identify issues and develop solutions in Workday. Document decisions. Perform periodic audits to ensure system integrity.</p> <p>20% Interact with various internal and external constituents. Provide reports and data to state and federal agencies. Support and ensure compliance in billing and collection of institutional managed student loan programs. Serve as liaison between Ohio Attorney General's Office and students with past due balances.</p> <p>10% Manage organizational structure and staffing to effectively accomplish the university's goals and objectives; oversee recruitment; training; supervision, and evaluation of staff. Encourage customer-orientated staff interaction with students, parents, and administrators.</p> <p>5% Other duties as assigned</p> <p>Additional Position Information:</p> <p>Education:</p> <p>Requires a relevant Bachelor's Degree.</p> <p>Experience:</p> <p>Requires a minimum of 6 years' experience in accounting and business administration in higher education or a related field. Prior supervisory experience required. Strong problem solving, communication, and project management skills required. Experience with ERP systems such as Workday, PeopleSoft, or Banner is required. First-hand experience running reports, developing queries, manipulating data within spreadsheets and/or systems preferred. Demonstrated track record of delivering excellent customer service preferred.</p> <p>Application Deadline: Review of applicants will begin on March 17, 2025.</p> <p>Application Instructions: In order to be considered for this position, please complete the online application and attach your resume.</p> <p>Compensation: The compensation for this position is commensurate with experience</p> <p>FLSA Status (exempt/nonexempt):</p> <p>United States of America (Exempt)</p> <p>Union Affiliation (if applicable):</p> <p>For assistance with your application or attachments, please contact the Human Resources representative listed:</p> <p>Sena Jodoin</p> <p>Email:</p> <p>sjodoin@uakron.edu</p> <p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>____</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p> <p>Background Check Statement</p> <p>The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.</p> <p>Non-Discrimination Statement</p> <p>The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.</p> <p>State of Residence Statement</p> <p>It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.</p>