<p>ESSENTIAL RESPONSIBILITIES (including but not limited to)</p> <ul> <li>Schedules daily all inpatient and outpatient appointments. This includes utilization of therapy software program, communication with patients/residents, and coordination of schedules with therapists and other involved parties. Also includes coordination with departmental managers and patients regarding other appointments, activities and outings to ensure patient availability. </li><li>Assists Therapy & Fitness Director and Therapy Supervisors in oversight of campus Therapy service rendering via scheduling, caseload management, and communication with involved parties to assure compliant patient servicing. </li><li>Provides reception services to patients. This includes greeting of new patients, provision and receipt of medical intake information, phone or written communication for scheduling of appointments, and assistance as needed. </li><li>Enters admission information of patient demographics into software program to ensure accurate billing, data, and outcome reports. </li><li>Assists in maintaining inventory of all therapy equipment and supplies within therapy & fitness department via inventory procedure and checklist. Utilizes feedback from frontline therapist staff to assist in identification of equipment need. Notify Director promptly of necessary supply ordering. </li><li>Supports therapists with new patient info, including chart assembly, uploading and supplying medical information, and other pertinent communication for scheduling. </li><li>Maintains order and cleanliness within the administrative area/therapy clinic area. Places requests to Environmental or Facilities Services as appropriate. </li><li>Responsible for processing and filing of medical and care information to ensure patient care and compliance of charts daily. Delegates these tasks, with approval of Therapy Director or Supervisor, as needed. </li><li>Provides support to Therapy Director and Supervisors in gathering data and sending updates to insurance companies for continued inpatient therapy. </li><li>Obtains insurance verifications from the Finance Department on all outpatients for therapy services prior to evaluations. </li><li>Occasionally assists therapists with resident treatment and transport. </li><li>Attends staff development sessions related to development and growth for the position and success of the department. </li><li>Aids Therapy Director in collection of documentation for outpatient requests for authorizations and/or reviews. </li><li>Communicates and adds to daily schedule care conference information for coordination of therapist attendance. </li><li>Maintains adequate copies of all necessary paper-based forms for department day-to-day functions and compliance with policies and procedures. </li><li>Assists with orientation of new staff to the Therapy and Fitness department as necessary. </li><li>Exemplifies and maintains professional conduct. </li><li>Confirms PRN staffing regularly and on an as needed basis. Communicates daily needs with counterpart on sister campus, regarding staffing needs, as directed by Therapy Director or Supervisor. </li><li>Works a business-hours schedule, 40-hour work week to support needs of the department. </li><li>Other duties as assigned. </li></ul> <p>ESSENTIAL QUALIFICATIONS</p> <ul> <li>Effectively organizes, prioritizes, and accurate in a variety of job duties. Able to multi-task in a fast paced environment while maintaining professionalism and positive attitude to promote overall department environment. </li><li>Excellent oral and written communication and human relation skills. </li><li>Works independently while maintaining thorough, high level communication with team members. </li><li>Proficient in trouble shooting issues with computers, laptops, tablets, printers, copiers, and phone systems. </li><li>Acquires and maintains knowledge of day-to-day operations within Therapy department, including nuances of patient care and coverage based on payer source (i.e. working knowledge of reimbursement sources: Medicare A & B, Medicaid, Commercial Insurance, and Managed care insurance plans). </li><li>Provides leadership that fosters a team approach in meeting the mission of Oakwood. </li><li>Maintains and protects confidentiality of information. </li><li>Working knowledge of Microsoft-based operating systems. </li><li>Possesses a passion and respect for older adults. </li><li>Is trustworthy, dependable, and ethical with willingness to receive feedback and strong interpersonal skills. </li></ul> <p>EXPERIENCE, EDUCATION, AND/OR TRAINING</p> <ul> <li>At least one year of work experience as an administrative assistant, medical records, or patient scheduling. </li><li>High school education or equivalent required. Associate degree or greater in administrative studies preferred. </li><li>Previous working experience with aging or of limited ability populations preferred. </li><li>Experience working as office manager or administrative assistant in medical or clinical setting desired. </li><li>Experience with medical software systems desired. </li></ul>