<p>Position: Carhop</p> <p>Immediate Supervisor: Manager on Duty (MOD)</p> <p>Status: Nonexempt</p> <p>Position Summary: This position serves product to guests.</p> <p>Essential Job Duties:</p> <ul> <li>Ensure that product meets operational, quality, and appearance standards before being delivered to guests </li><li>Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds </li><li>Provide friendly, quick, and polite service to guests </li><li>Promptly respond to guest requests </li><li>Report customer complaints/issues to MOD </li><li>Assist guest with payment </li><li>Make accurate change quickly and efficiently </li><li>Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot </li><li>Comply with all company policies, procedures, and operational standards </li><li>Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards </li><li>Regular attendance </li></ul> <p>ADDITIONAL DUTIES:</p> <ul> <li>Report employee complaints/issues to MOD </li><li>Move and stock food product weighing up to 50 pounds </li><li>Skating Carhop: </li><li>Complete Skating Carhop training requirements </li><li>Perform duties while on roller skates </li><li>Perform other job-related duties as assigned or required </li></ul> <p>Time/Shift Expectations: Irregular hours; nights; weekends; and holidays</p> <p>Qualifications and Job Requirements:</p> <ul> <li>Knowledge/Skills </li><li>General restaurant or retail knowledge </li><li>Basic math and reading skills </li><li>Effective verbal and written communication skills </li><li>Ability to follow directions </li><li>Customer service and multi-tasking skills </li></ul> <p>Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions</p>