<p>Job Description</p> <p>Job Description</p> <p>Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.</p> <p>Strategy & Consulting: We work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention.</p> <p>You are…</p> <p>As a member of Accenture's healthcare team, you'll be part of a team of health advisory professionals. From rapid deployments to entire transformations, you'll deliver leading edge Customer Engagement strategy and operations capabilities to our healthcare clients.</p> <p>As a Health Customer Engagement Manager, your primary responsibilities will include:</p> <ul> <li> <p>Leading project workstreams in Customer Experience Transformation projects, ranging from business transformation to technology design and implementation.</p> </li><li> <p>Coaching junior team members in the development of deliverables, use of key methodologies/tools, and management of client expectations/relationships</p> </li><li> <p>Managing key client stakeholder relationships and communications at the workstream level throughout the project. Facilitating complex meetings, presentations and workshops to build client commitment for the change.</p> </li><li> <p>Leading components of consulting transformation work, including: assessments, business case and roadmap development, operating model and business process design, use case / business requirement development, and complex implementation efforts.</p> </li><li> <p>Working with Health Consumer Experience executives to develop points of view, thought leadership, and capabilities that grow Accenture's health consumer experience business.</p> </li></ul> <p>Why should I join the Accenture Health team?</p> <ul> <li> <p>Innovate every day. Be at the forefront of designing and delivering customer engagement solutions that push boundaries and create new opportunities for our clients.</p> </li><li> <p>Lead with the industry's best. Join an industry-recognized healthcare leader with more than 20,000 global healthcare professionals collaborating to drive enterprise-wide transformational projects on a global scale. Accenture has worked with more than 200 clients to deliver healthcare transformation to meet the diverse needs of patients and members.</p> </li><li> <p>Learn and grow continuously. Harness unmatched training and professional development to help you build and advance your health, consultative and delivery skills. Access learning resources, interactive classroom courses, real-life client simulations and ongoing mentoring when you need it.</p> </li></ul> <p>Travel</p> <p>As needed, up to 80%, depending on business need and client requirements.</p> <p>Qualification</p> <p>Who will be successful at Accenture?</p> <p>It's not just what you know or where you've been that propels success at Accenture: It's who you are, fundamentally, as a person. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You're passionate about technology and motivated to apply the latest technology trends. You're proactive and collaborative; a leader with effective communication skills. You're driven by new challenges and are motivated to improve. You're a creative problem solver with the flexibility to navigate uncertainty. You're focused on the future with a desire to develop inclusive, responsible and sustainable solutions to complex challenges. Excellent communication skills and presentation abilities are pertinent for this role.</p> <p>Here's what you need:</p> <ul> <li> <p>Bachelor's degree in healthcare administration, business, or a related field.</p> </li><li> <p>Minimum of 5 years of experience leading consumer experience transformation-related initiatives, including both business and technical aspects.</p> </li><li> <p>Minimum of 5 years of experience in healthcare provider operations and customer experience capabilities - inclusive in one or more of the following: Patient access, contact center, digital engagement, and/or CRM</p> </li></ul> <p>Bonus points if:</p> <ul> <li> <p>Consulting experience at a consulting firm or equivalent in an internal consulting role.</p> </li><li> <p>CRM experience in healthcare, including use cases / business value as well as vendor platforms such as Salesforce, MS Dynamics</p> </li><li> <p>Working knowledge of contact center applications (e.g. CcaaS, WFM, QM)</p> </li><li> <p>Working knowledge of patient engagement digital solutions (e.g. web / portal, AI / digital assistant)</p> </li><li> <p>Working knowledge of EHR platforms and capabilities</p> </li><li> <p>Experience in process design and optimization; experience working through organizational change.</p> </li><li> <p>Problem-solving and analytical skills</p> </li><li> <p>Master's degree</p> </li></ul> <p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.</p> <p>We accept applications on an on-going basis and there is no fixed deadline to apply.</p> <p>Information on benefits is here.</p> <p>Role Location Annual Salary Range</p> <p>California $94,400 to $293,800</p> <p>Colorado $94,400 to $253,800</p> <p>District of Columbia $100,500 to $270,300</p> <p>Illinois $87,400 to $253,800</p> <p>Minnesota $94,400 to $253,800</p> <p>Maryland $87,400 to $235,000</p> <p>New York $87,400 to $293,800</p> <p>Washington $100,500 to $270,300</p> <p>Locations</p>