<p>The JMA Dome is seeking Temporary Game Day Guest Service Representatives to work on an as needed basis for events in the 2024-2025 academic (June 2024 through May 2025) season. Our Guest Service Representatives play a critical role in creating a safe and enjoyable experience for our guests. In this role you will have the ability to promote excellence customer service throughout the Stadium.</p> <p>Education and Experience</p> <ul> <li>As a Guest Service Representative, you are a leader for the entire Event Staff. We expect you to work as a team with all other Supervisors and staff personnel. You are encouraged to help in other areas as needed and assist all staff members that need assistance. </li><li>Be a helpful, courteous leader of our staff and patrons. </li><li>Have complete knowledge of the Dome Playbook, and policies & procedures. </li><li>Monitor Event Staff members' appearance, and performance. </li><li>Must be able to obtain a NYS Security Guard License. </li></ul> <p>Skills and Knowledge</p> <ul> <li>Applicants must be flexible and able to work events that on average last between 5 and 7 hours. </li><li>Events take place on nights, weekends, and some holidays. </li><li>You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events. </li></ul> <p>Responsibilities</p> <ul> <li>Attend all pre-event meetings with the Dome Management staff prior to events. </li><li>Assist in the event day preparation of the Guest Service office and materials. </li><li>Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues. </li><li>Be alert for radio calls, and respond to incidents in your designated area. </li><li>Resolve Guest concerns and accommodate special requests. </li><li>Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs. </li><li>Be prepared to work with Event Staff on difficult issues that they cannot resolve. </li><li>Report all on-the-job injuries, no matter how small, immediately. </li><li>Complete Incident Reports as needed. </li><li>Assist with coordination and accuracy of the JMA Dome lost and found program. </li><li>Take part in post-game meeting with the Director of Security & Event Staff to review event. </li><li>Perform additional responsibilities as needed and as directed by management. </li></ul> <p>Physical Requirements</p> <ul> <li>You must be able to stand and walk during an entire event in a stadium environment. </li><li>Sometimes Event Staff Team Members are required to set up/take down chairs (must be able to lift/carry up to 25 pounds) or push guests in a wheelchair. </li></ul> <p>Tools/Equipment</p> <ul> <li>Portable Ticket Scanner if applicable. </li><li>Metal Detecting equipment as needed. </li><li>PPE will be provided and required to wear if needed. </li><li>The specifics will be based on job duties. </li></ul> <p>Application Instructions</p> <p>In addition to completing an online application, please attach a resume and cover letter.</p>