<p>Job Summary</p> <p>In this role, you'll partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach leveraging the iCIMS Talent Cloud! Equipped with leading industry tools including Gainsight, you'll build and continually update mutual success plans, aligning customer goals with an effective talent acquisition strategy. With the additional support of internal cross-functional subject matter experts, you'll ensure high customer satisfaction and renewal rates.</p> <p>Responsibilities</p> <ul> <li>Successfully complete company training programs to build expertise in the iCIMS Talent Cloud products and TA industry. </li><li>Partner with cross-functional teams including account management and professional services to understand assigned customer business objectives, products purchased, challenges, hiring strategy and maturity, technology stack, and more. </li><li>Leverage Gainsight and analytics platforms to build a deep understanding of customer adoption, data insights, and process while monitoring overall account health. </li><li>Engage in strategic business reviews with customers to build and continually update mutual success plans that align business goals to an effective talent acquisition strategy. </li><li>Through a consultative approach, be the customer advocate for support and product matters. Lead and guide customers through the resolution journey. </li><li>Ensure outstanding customer health and sentiment, ultimately driving a high renewal rate. </li><li>Build customer stakeholder relationships through C-level to lead strategic conversations about data insights, KPI's, value, and overall success. </li></ul> <p>Qualifications</p> <ul> <li>3+ years of prior experience in a customer facing role with accountability for customer success and renewals in a SaaS environment or experience in a talent acquisition role responsible for TA technology stack success. </li><li>A passion for helping customers solve business issues with advanced technology solutions. </li><li>Shown success using data and analytics to create practical insights to build customer strategic plans. </li><li>Experience forming relationships at multiple levels of the customer to align business goals to technology strategy and support their continued success. </li><li>Ability to prioritize competing requests from customers, partnering internally with key stakeholders to ensure success. </li></ul>