<p>Are you a passionate Certified Medical Assistant, EMT-A or Paramedic looking for a dynamic and rewarding career? Join University Hospitals Urgent Care, where you'll make a meaningful impact in a fast-paced clinical environment while enjoying work-life balance and professional growth opportunities.</p> <p>This position requires completion of a Medical Assistant or EMT-Advanced or Paramedic education.</p> <p>Scheduling is tentative 8am-8pm, 3 shifts/week for full time on a floating schedule. Availability to work 50% of weekends in a month and some holidays are required. Schedules published on a monthly basis.</p> <p>As a Clinical Service Representative, you will be a key part of our healthcare team, providing hands-on patient care and ensuring smooth clinic operations. This role is ideal for those who thrive in a high-energy, team-oriented setting and are committed to delivering exceptional care.</p> <p>Why You'll Love Working Here:</p> <ul> <li>LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! </li><li>Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more </li><li>Paid Time Off & Holidays: Recharge and take care of yourself </li><li>401K with Company Match: Plan for your future </li><li>Professional Growth: Certification reimbursement, leadership opportunities & professional development </li><li>Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives </li></ul> <p>Key Responsibilities:</p> <ul> <li>Patient Preparation: Assist with preparing patients for examinations and treatments, ensuring they are comfortable and well-informed. </li><li>Triage & Vital Signs: Perform triage and take vital signs accurately. </li><li>Documenting Patient History: Obtain and document detailed patient history in our Electronic Medical Record (EMR) system in a timely manner. </li><li>Lab Specimens: Collect routine laboratory specimens, including blood, urine, and oral swabs. </li><li>Medication & Injections: Administer medications and non-intravenous injections, including intramuscular, subcutaneous, and intradermal injections. </li><li>Clinical Procedures: Start IVs, place catheters, and perform splinting when necessary. </li><li>Clinical & Laboratory Procedures: Perform basic clinical, aseptic, and laboratory procedures to support patient care. </li><li>Occupational Medicine: Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols. </li><li>Compliance: Enforce and maintain healthcare regulatory requirements, including HIPAA and OSHA compliance. </li><li>Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. </li><li>Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. </li><li>Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required. </li></ul> <p>Required Qualifications:</p> <ul> <li>Education/License: This position requires a Medical Assistant, EMT-Advanced or Paramedic education at an accredited institution. A </li><li>Experience: 1+ year of healthcare experience preferred (urgent care or ER a plus); willing to train outstanding new graduates </li><li>Skills: Proficiency in venipuncture, injections, and clinical procedures </li><li>Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred </li><li>Flexibility: Ability to work 12-hour shifts, weekends, and holidays </li><li>Team Player: A positive, proactive approach to patient care and collaboration </li></ul> <p>At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!</p>