<p>About Four Seasons:</p> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <p>About the location:</p> <p>A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.</p> <p>About the role</p> <p>The Guest Experience Department will be a main point of reference for our Elite guests but also high-profile clients, becoming the on-property contact handling communication during office hours and any possible arrangements they may require.</p> <p>What you will do</p> <ul> <li>Work with Guest Experience team to review all upcoming guest's reservations and ensure allocation and preferences are taken care of. </li><li>Work with Guest Experience team to reach out to guests prior to arrival to ensure itinerary and preferences have been handled accurately and in a timely manner. </li><li>Assist with Guest Experience phone line to be a point of contact to our highest VIP's and remain available during working hours to respond to guests requests in a timely manner. </li><li>Offer assistance with guest's itinerary and requirements and seek assistance from other departments when needed. </li><li>Work closely with concierge department to offer a cohesive and accurate experience to the VIP guests. </li><li>Assistant meeting all GE Team guests upon arrival and departure finding opportunities to engage during the stay to ensure the stay is according to their expectations. Ensure glitches are resolved satisfactorily for the GE Guests. </li><li>Perform daily VIP room inspections for eligible guests to make sure amenities, welcome cards and special touches have been arranged. </li><li>Communicate with Operations departments any important and relevant information, points deemed worthy of special attention, about GE Team guests and making sure the departmental notes and preferences are up to date in Golden. </li><li>Use and master all company's tools to ensure all information collected is recorded accordingly and offer a seamless experience to our guests (KEY, Golden, Opera, Hotsos, birch street, etc...) </li><li>Work as a team to make sure that all required items for department have been ordered and PO have bee recorded for it. </li><li>Work closely with Concierge supervisor and support operations when needed </li><li>Support Front desk when needed with large movements of check-in / out. </li></ul> <p>What you bring</p> <ul> <li>Excellent personal presentation, interpersonal and leadership skills. </li><li>Attention to detail and the ability to multi task are required together with ability to prioritize and handle stressful situation. </li><li>Strong problem solving skills. </li><li>Team player. </li><li>Excellent communication skills and demonstrated ability to interact with customers, employees and third parties. </li><li>Flexible schedule and the ability to work all shifts including evenings, weekends and holidays. </li><li>Proficiency in Word and Excel; Opera is a plus. </li></ul> <p>What we offer:</p> <ul> <li>Competitive Salary, wages, and a comprehensive benefits package </li><li>Excellent Training and Development opportunities </li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort </li><li>Complimentary Dry Cleaning for Employee Uniforms </li><li>Complimentary Employee Meals </li><li>401(k) Retirement </li><li>Commuter Benefit </li></ul> <p>Compensation</p> <p>$33.00 - $35.00 hourly</p> <p>Learn more about what it is like to work at Four Seasons New York:</p> <p>http://www.fourseasons.com/newyork/</p> <p>https://www.facebook.com/FourSeasonsHotelNewYork/</p> <p>https://www.instagram.com/fsnewyork/</p> <p>https://twitter.com/fsnewyork</p> <p>Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.</p> <p>Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</p>