<p>What you'll bring to the team...</p> <ul> <li>Conduct tax interviews with clients and support do it yourself online tax clients through virtual tools (i.e., video conferencing, phone, chat, email) </li><li>Generate business growth, increase client retention, and offer additional products and services </li><li>Understand that teamwork is essential to our success - communicate and coordinate regularly with leaders and peers about how your remote work is impacting results </li><li>Grow your tax expertise </li></ul> <p>Your Expertise</p> <ul> <li>Experience completing individual tax returns </li><li>Experience working in a fast-paced environment </li><li>Access to high speed, reliable internet </li><li>Experience and skilled in technology (specifically MS Teams and Outlook) </li><li>Inspire confidence in our clients with your ability to communicate complex tax situations concisely via phone, email and chat </li><li>Experience utilizing effective customer service techniques </li><li>Analytical and problem-solving skills </li><li>Successful completion of the H&R Block Tax Knowledge Assessment1 or equivalent </li><li>High school diploma / equivalent or higher </li><li>Must complete continuing education requirement and meet all other IRS and applicable state requirements </li><li>Availability to work a minimum of 20 hours a week during peak tax season </li><li>Skill in researching information using various tax and publication tools to understand the client's need (i.e., IRS Publications/Instructions) </li></ul>