<p>POSITION SUMMARY:</p> <p>This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.</p> <p>ESSENTIAL RESPONSIBILITIES / DUTIES:</p> <p>Key Responsibilities</p> <p>Clinical</p> <ul> <li>Works close with providers to assist in delivering world class care to patients. </li><li>Room's patients and prepares the patient for the provider visit. </li><li>Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. </li><li>Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. </li><li>Obtains required consents, completes required forms as needed for specific visit types. </li><li>Performs in office testing as needed. Required to perform controls on certain in office tests. </li><li>Performs EKGs as ordered. </li><li>Chaperones Providers as required. </li><li>Administers vaccines and medications as ordered by provider following SMG policies. </li><li>Stocks rooms and monitors expiration of supplies in exam rooms. </li></ul> <p>Administrative</p> <ul> <li>Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. </li><li>Register's patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. </li><li>Schedules patients' appointments and appropriate testing for patients as directed. </li><li>Follows scheduling rules and direct schedules patient visit. </li><li>Performs pre visit planning daily for all upcoming scheduled appointments. </li><li>Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. </li><li>Responsible to inform manager of all clinical or administrative supply needs or assists with ordering. </li><li>Responsible to obtain prior authorizations and/or insurance referrals as per practice need. </li><li>Must be able to work independently with little supervision. </li><li>Adheres to all SEMC policies. </li><li>Always uses discretion to ensure patient confidentiality. </li><li>Performs all other duties as requested. </li></ul> <p>JOB REQUIREMENTS</p> <p>Skills</p> <ul> <li>Strong customer service </li><li>Excellence expected. </li><li>Excellent communication and interpersonal skills required. </li><li>Experience with EMR strongly preferred. (Athena a plus) </li><li>Experience with Microsoft Office, Word, Excel, and Outlook preferred. </li></ul> <p>Education & Experience</p> <ul> <li>High School Diploma or equivalent required. </li><li>Education from approved medical assistant program or equivalent preferred. </li><li>One to three years as a medical assistant preferred. </li></ul> <p>Equal Opportunity Employer/Disabled/Veterans</p>