<p>SUMMARY OF JOB PURPOSE AND FUNCTION</p> <p>The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the</p> <p>productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good</p> <p>communication with associates and clients, and coordinates the care of clients and pets in a happy,</p> <p>welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.</p> <p>ESSENTIAL RESPONSIBILITIES AND TASKS</p> <p>Live and exemplify the Five Principles of Mars, Inc. within self and team.</p> <p>Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure</p> <p>superior client care and maximum productivity of the veterinary medical team.</p> <p>Maximize the number of pets seen by the hospital team through through a productive and efficiently run</p> <p>hospital to support the needs of our wellness plan clients.</p> <p>Provide professional, efficient and exceptional service at all times. This includes encouraging hospital</p> <p>visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them</p> <p>about their pet's health.</p> <p>Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services</p> <p>Assist incoming clients by completing the required documentation, entering all pet information and</p> <p>history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.</p> <p>Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing</p> <p>prescription items per the veterinarian's instructions, selling retail products and scheduling future</p> <p>appointments.</p> <p>Manage the finances by maintaining accurate balances and utilizing proper opening and closing</p> <p>procedures.</p> <p>Conduct administrative functions as necessary.</p> <p>Other job duties as assigned.</p> <p>THE FIVE PRINCIPLES</p> <p>Quality - The consumer is our boss, quality is our work and value for money is our goal.</p> <p>Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we</p> <p>support the responsibility of others.</p> <p>Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.</p> <p>Efficiency - We use resources to the full, waste nothing and do only what we can do best.</p> <p>Freedom - We need freedom to shape our future; we need profit to remain free.</p> <p>HIRING QUALIFICATIONS</p> <p>COMPETENCIES</p> <p>Leadership</p> <p>Customer Focus</p> <p>Peer Relationships</p> <p>Integrity & Trust</p> <p>Action Oriented</p> <p>Listening</p> <p>Functional</p> <p>Preventative care and OWPs</p>